Strategic Business Operations Lead
Há 5 dias
About World Business Lenders (WBL)
WBL is a U.S.-based company with a 100% remote workforce. As a key member of the Business Management department, you will be responsible for managing projects and initiatives aiming to improve efficiency within our Operations teams.
Key Responsibilities
- Work closely with the Loan Operations Business Management Supervisor to develop communications, policies, procedures, and reporting for various business units within the company.
- Lead and manage a team of Loan Operations Business Management Analysts to execute all related deliverables.
- Draft Standard Operating Procedures (SOPs) and implement/monitor Service Level Agreements (SLAs) for all staff companywide.
- Collaborate with department heads to identify requirements, monitor progress, oversee implementation, and manage milestones and Key Performance Indicators (KPIs) to track project advancement.
- Develop and manage efficient tracking and reporting systems.
"Go-to" person for miscellaneous questions and requests from staff across all areas of the company.
Requirements:
- 2-3 years experience in project management or relevant field.
- Customer Support and/or departmental communication experience preferred.
- Loan Operations experience strongly preferred.
- Experience with working and presenting financial statements.
- Loan/mortgage industry experience preferred.
- 100% fluency in English, with exceptional English verbal and written communication skills.
- Bachelor's Degree (four year college or technical school) in Business Administration, Finance, Economics or a related field preferred.
- Experience with Microsoft: Outlook, Excel, Word, PowerPoint required; Teams experience required.
A contract/consultant position in a remote work environment.
DOE.
11 US Paid Holidays.
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