Enterprise Customer Success Manager

1 semana atrás


São Paulo, São Paulo, Brasil SAP Tempo inteiro
About the Role

We are seeking a highly skilled and motivated Enterprise Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer transformation and successful business outcomes.

Key Responsibilities
  • Advise complex, global transformations and drive customer outcomes, renewals, expansions, and upsells.
  • Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
  • Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
  • Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.
Requirements
  • 3-5 years' work experience in Business (e.g., Finance, Operations, Supply Chain) and/or Business/Strategy Consulting with a proven record of supporting business process transformation.
  • Experience advising or driving complex global transformations.
  • Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.
  • Strong communication skills, including fluency in English and local language.
  • Proficient interpersonal skills, including passion, curiosity, practical listening skills, professional presence, empathy, and a 'can-get-it-done' mentality.
  • Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.
  • Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

At SAP, you can bring out your best.

We win with inclusion. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.



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