Customer Experience Ambassador

1 dia atrás

São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro R$24.000 - R$32.000

We are a leader in the iGaming industry, dedicated to delivering exceptional customer experiences and pushing the boundaries of what's possible.

About the Role

This is an exciting opportunity to join our team as a Customer Support Agent. As a representative of our organization, you will be responsible for interacting with customers and assisting them with their inquiries in a professional and courteous manner.

Responsibilities
  • Communicate effectively with customers in their preferred language, ensuring that their needs are met and exceeded.
  • Maintain high-quality standards with attention to detail and accuracy, delivering exceptional results in a fast-paced environment.
  • Resolve customer issues promptly and efficiently, providing solutions and follow-ups to ensure complete satisfaction.
  • Respond professionally to inquiries via multiple channels, including Webchat, Email, and Phone.
  • Elevate customer requests when necessary, ensuring timely follow-up and resolution.
  • Investigate customer concerns thoroughly, providing satisfactory outcomes and escalating issues as needed.
  • Promote a culture of responsible gaming, championing our commitment to player safety and well-being.
  • Stay informed about current rules, processes, and licensing requirements, ensuring compliance and adherence to industry standards.
  • Collaborate with team members to achieve shared goals, driving success through teamwork and open communication.
What We're Looking For
  • Fluency in English and native proficiency in Portuguese, with additional languages a significant advantage.
  • Prior customer service experience is welcome, but not essential, as we provide comprehensive in-house training and development opportunities.
  • Strong communication and active listening skills, with the ability to connect with diverse individuals and adapt to different personalities.
  • A customer-focused approach, with flexibility to work shifts and manage competing priorities in a dynamic environment.
  • Proficiency in using computers, including touch typing and other relevant software applications.
  • Resilience and ability to perform well under pressure, meeting deadlines and delivering results in a fast-paced setting.
  • A responsible, conscientious, and accountable approach to work, with a strong sense of ownership and initiative.
What's in It for You?
  • A welcoming and inclusive work environment, promoting diversity and respect among team members.
  • A competitive salary package, reflecting your value and contributions to our organization.
  • Monetary vouchers for special occasions, demonstrating our appreciation for your hard work and dedication.
  • Engaging company activities, fostering collaboration and camaraderie among team members.
  • Opportunities for professional growth and development, helping you build a successful career within our organization.

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