Cryptocurrency Trading Support Professional

Há 4 dias

Brasil beBeeCustomerSupport Tempo inteiro R$23.000 - R$43.000

We are seeking a skilled and patient individual to join our support team as a Customer Support Representative. In this role, you will play a crucial part in assisting customers with their inquiries and concerns.

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Key Responsibilities:

• Assist customers with KYC verification, account security setup, and dispute resolution.

• Accurately document and escalate customer issues, collaborating with technical teams for complex cases.

• Stay updated on futures trading rules and promptly communicate platform announcements/risk alerts (training provided).

• Adapt to shift schedules (if required) to ensure coverage during target market hours.

Requirements:

• Have an online customer support experience, and proficiency in tools like Zendesk/LiveChat.

• Fast learner, able to master derivatives trading terminology quickly.

• Patient, resilient, and skilled in de-escalating high-tension situations.

• Familiarity with Brazilian/Portuguese user communication styles; finance or customer service experience preferred.

• Proficiency in Portuguese and English is essential.

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Benefits:

As a valued member of our team, you can expect:

• Competitive salary

• Opportunities for growth and development

• Collaborative and dynamic work environment

• Flexible working arrangements

• Comprehensive training and support

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Why Choose Us?

At our company, we pride ourselves on providing a supportive and inclusive work environment that fosters growth and success. We offer competitive salaries, opportunities for advancement, and comprehensive benefits to ensure the well-being of our employees. Join our team today and be part of a dynamic and collaborative community

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