Crypto User Support Specialist

Há 2 dias

Brasil beBeeCustomerSupport Tempo inteiro R$90.000 - R$120.000
Customer Support Analyst

At Bitso, we're dedicated to making cryptocurrency accessible and useful for everyone. As a Customer Support Analyst, you'll play a vital role in helping our users achieve their financial goals.

This is a challenging and rewarding position that requires excellent communication skills, a passion for customer service, and the ability to work effectively in a fast-paced environment.

  • Responsibilities:
  • Respond to user inquiries in a timely and professional manner.
  • Provide exceptional support through multiple channels, including phone, email, and chat.
  • Collaborate with internal teams to resolve complex issues and improve user experiences.

Requirements:

  • Fluent English and Spanish language skills, with a strong understanding of Latin American cultures.
  • 1-2 years of experience in customer-facing roles, preferably in the fintech or cryptocurrency industry.
  • Ability to work in a dynamic environment, adapting to changing priorities and deadlines.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Flexible work arrangements, including remote work options.

What We Offer:

  • Me Time program, including unlimited paid time off.
  • Remote-first work environment.
  • Employee Stock Option program.
  • Zero trading fees through our Bitso Alpha app.
  • Extended Family Leave Policy.

Why Join Us?

  • Make a meaningful impact on people's lives by providing exceptional customer support.
  • Be part of a vibrant community of like-minded individuals who share your passion for cryptocurrency and customer service.
  • Enjoy a collaborative and inclusive work environment that values diversity and creativity.

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