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Customer Service Representative

2 meses atrás


Curitiba, Paraná, Brasil Sitel do Brasil Ltda Tempo inteiro
Job Title: Agente de Atendimento

Job Summary:

We are seeking a highly skilled and customer-focused Agente de Atendimento to join our team at Sitel do Brasil Ltda. As a key member of our call center team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and processing orders and payments.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone and email
  • Process orders, payments, and customer accounts with accuracy and efficiency
  • Verify and resolve customer concerns in a professional and courteous manner
  • Develop and maintain a strong understanding of our products and services to provide informed solutions to customers
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience

Requirements:

  • High school diploma or equivalent required
  • Intermediate English language skills (required)
  • Desirable experience in customer service, preferably in a call center environment
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • Competitive salary: R$ 2,032.05 per month
  • VT ( Vale-Transporte) and meal voucher
  • SulAmérica dental plan and Unimed medical plan (with co-participation)
  • Opportunity for growth and development after 3 months in operation
  • Leadership Development Plan and Language Development Plan

Work Schedule:

5x2 schedule with two days off per week, one day off between Monday and Friday, and one day off between Saturday and Sunday

Training and Support:

Comprehensive training program to ensure success in the role

Why Join Us:

Sitel do Brasil Ltda is a leading provider of customer experience solutions, and we are committed to delivering exceptional service to our clients and their customers. As a member of our team, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.