IT Technical Solutions Professional

Há 2 dias

Indaiatuba, São Paulo, Brasil beBeeSupport Tempo inteiro R$42.123 - R$70.195
Technical Support Specialist Position

Develop exceptional communication and interpersonal skills in a dynamic international environment.

Ability to adapt and collaborate with technical or business stakeholders.

Proficiency in leveraging various technologies for remote communication, including shared code, documents, forums, phone, chat, and email.

1-2 years of experience in an Enterprise application support environment is preferred.

Experience working with IIS hosted web applications is advantageous.

Strong understanding of Windows Server & MS SQL Server concepts is required.

Extensive technical expertise spanning multiple platforms and application-level knowledge of a portfolio of applications, with a broad understanding of business strategic priorities to resolve complex issues.

Demonstrated development or technical application support skill sets with detailed technical experience in industry-standard tools and technologies such as ASP .Net / C# / SQL / IIS / Message Queues / Restful services.

Understanding of ITIL, SDLC, and Product Lifecycle methodologies is beneficial.

Good understanding of any IT Service Management tool to log, monitor, and document incidents/tickets.

Log tickets based on end-user requests to resolve queries within SLA.

Perform initial investigations to identify the origin of issues.

Coordinate with IT Operations, Development teams based on reported issues to coordinate their resolution within SLA.

Job Requirements:

  • Hands-on experience in providing functional level support and troubleshooting of .Net based web applications.
  • Experience working with customers from European regions.

Additional Job Details:

Working hours: Monday to Friday - 09:00 to 18:00. Hybrid Work.

Availability to work 1 weekend per month due to rotation schedule.

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