Learning & Development Manager

2 semanas atrás


Manaus, Amazonas, Brasil Accor Hotels Tempo inteiro

Job Title: Learning & Development Manager

Job Summary:
As a Learning & Development Manager at Accor Hotels, you will be responsible for facilitating training programs for colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills. You will also execute a world-class onboarding experience for new colleagues, work with the Director of Talent & Culture to evaluate annual Learning & Development strategies, and create strong interpersonal relationships to support coaching and guidance to leaders and colleagues.

Key Responsibilities:
• Facilitate training programs for colleagues and leaders
• Execute a world-class onboarding experience for new colleagues
• Work with the Director of Talent & Culture to evaluate annual Learning & Development strategies
• Create strong interpersonal relationships to support coaching and guidance to leaders and colleagues
• Maintain accurate records of all training activities and participant information

Qualifications:
• Minimum of 2 years' experience in a leadership role within the hospitality industry
• Previous L&D experience is an asset
• University degree in Hotel/Restaurant Management or related discipline a strong asset
• Proven track record in needs assessment and facilitation of training programs in driving service excellence results
• Demonstrated knowledge of Microsoft Office required
• Enthusiastic and positive personality with ability to build strong relationships
• Sense of urgency and ability to prioritize will be required
• Results-oriented with ability to be flexible and work well under pressure
• Innovative, creative, and willing to take risks and be accountable for successes, near misses, and inevitable misses
• Ability to analyze data and trends and create strategies for improvement



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