Loyalty & Rewards Strategy Manager

**ABOUT US**

Socios has partnered with some of the world’s best teams, including Paris Saint-Germain, Juventus, FC Barcelona, Atlético de Madrid, UFC, Galatasaray, Manchester City FC, and many more.

**OUR BRANDS & CHANNELS**

We are building the web3 infrastructure for sports & entertainment

Founded in 2018, Chiliz is a blockchain provider focused on the sports and entertainment industry. We build scalable, secure blockchain-enabled solutions that supercharge fan experiences using digital assets.

**THE ROLE**

Reporting to the Head of Loyalty & Rewards, the Loyalty & Rewards Strategy Manager will be responsible for developing and implementing strategies to enhance customer reward experience and loyalty among cryptocurrency users with passion for sports. This role involves designing, executing, and optimising loyalty and rewards programmes that drive customer Fan Token trading activity, increase customer lifetime value, and improve overall customer satisfaction.

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Duties & Responsibilities:_**
- Create comprehensive loyalty and rewards strategies that align with the company’s objectives and customer expectations.
- Analyse customer data and behaviours to identify patterns and opportunities for enhancing loyalty and developing personalised rewards.
- Perform competitive analysis and benchmark cryptocurrency initiatives in Web3 and crypto exchanges to improve customer retention and reward strategies.
- Gather and analyse customer feedback to continuously improve the loyalty and rewards experience.
- Develop and implement strategies to optimise the pricing of rewards, ensuring they are attractive to customers while maintaining cost-effectiveness for the company.
- Collaborate with the partnership team to enhance and expand the rewards portfolio, ensuring a diverse and appealing range of rewards for customers.
- Establish KPIs and metrics to track the effectiveness of loyalty programmes and our rewards, providing regular reports and insights to senior management.
- Work closely with cross-functional teams including Partnership, Business Intelligence, Marketing, Product, and Customer Support to ensure seamless execution of customer experience and loyalty initiatives.
- Stay informed about industry trends, competitor programmes, and emerging technologies to ensure our loyalty strategies remain innovative and competitive.

**_ Requirements:_**
- Strong analytical skills with the ability to interpret complex data and develop actionable insights.
- Experience in analysing digital product utilisation and understanding of best practices in the cryptocurrency industry.
- Proven experience with Web3 technologies (e.g. NFTs, tokens, smart contracts) and understanding of their use cases in loyalty and rewards.
- Excellent project management and organisational skills.
- Proven ability to develop and implement successful loyalty and rewards strategies.
- Exceptional communication and interpersonal skills.
- Creative thinking and problem-solving abilities.
- A passion for Web3, blockchain technologies, and decentralised economies.
- Knowledge of sport, especially football, is considered an advantage.
- Willingness to travel as needed.

**What We Offer**:
We offer you the chance to grow, to learn, to flex your creative muscles and to work on a project that is providing excitement to thousands of users.

Our interview phase is a 3-step process where you’ll be able to ask us anything and get to know your team too. From HR right through to your team lead, we need this process to work both ways: It's not just about you fitting in, but about us being the right fit for you too.

Are you ready to work with the world’s best teams? Are you happy to try, fail and bounce back? Are you excited to keep pushing the boundaries of technology?

We’ve got offices across the world, over 30 nationalities in our ranks and the most important superpower of all - flexibility. Our competitive salaries, wellness allowance, healthcare and pension plan are just the tip of the iceberg. You’ll gain friends, experience and a good challenge, we’ll gain you.

Are you ready?