Front Office Manager

Há 6 dias


Sao Paulo, Brasil Soho House & Co. Tempo inteiro

**Who We Are**

We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

**The role**

At Soho House the **Front Office Manager** encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/creating efficient and effective process that drives positive / rememberable member and guest experience as well as fun and inviting. The Front Office Manager at Soho House oversees rooms (hotel) and Front Office operations; including Butlers, Receptionists, and Member Services and assisting with managing the Reservations/PBX Department as well as manages the Evening Membership Guest List.

A successful Front Office Manager has previous experience managing a high-volume, elevated and customer driven boutique property. In addition to a keen eye for detail, and unmatched enthusiasm for hospitality and the Soho House brand.

**Main Duties**
- Influential leader that creates and refines efficiency by implementing process that enhances member / guest experience and motivates staff to proactively welcome experience
- Develop and monitor yearly departmental goals, related to payroll, expenses, staffing levels and guest service Create monthly budgets; keep rooms, expenditure, and staff costs in check as well as guests' correspondences, process all guests and members claims and disputes; Emphasis on accuracy and proper follow-up
- Oversee concierge role and provide information about local attractions, shopping and points of interest in the city
- Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service as well as responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival
- Supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards set forth by Soho House & Co as well as Ensure all new hires are provided a proper On-Boarding Training
- Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable
- Communicate daily events, guest lists, VIP's, room (hotel) occupancy and sales budget
- Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries
- Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained
- Deliver the highest standards of customer service and process, track and report all guests' disputes and claims

**Required Skills/Qualifications**
- Minimum of 5+ years' experience managing Front Office operations
- Extensive knowledge of Opera, Salesforce, Open Table and Google Sheets is a must
- Detail oriented, ability to multitask and work in a fast-paced environment
- Customer services oriented and excellent verbal and written communication skills
- Flexible schedule, evenings, weekends as needed
- Bilingual language skills a plus
- Hospitality Degree preferred

**Physical Requirements**
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to make periodical fast paced movements are required to go from one part of the property to others.
- Must be able to move, pull, push, carry or lift at least 30 pounds.
- Must be able to occasionally kneel, bend, crouch and climb is required.
- Must be able to perform physical activities such as lifting, cleaning, and stooping.
- Must be able to stand, walk, lift, and bend for long periods of time.

**Why work with us...**

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- **Career Development**:Soho House can progress your career domestically or internationally as well as managerially or technically
- **Soho Impact**: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- **Learning & Development**:An extensive range of internally and externally run courses are available for all employees.
- **Cookhouse & House Tonic**:Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- **Team Events**:From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you



  • Sao Paulo, Brasil Soho House & Co. Tempo inteiro

    **Who We Are** We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect,...


  • Sao Paulo, Brasil Soho House & Co. Tempo inteiro

    **Who We Are**We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect,...


  • Sao Paulo, Brasil Soho House & Co. Tempo inteiro

    **Who We Are**We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect,...

  • Office Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil Booking Tempo inteiro

    As an Office Manager you are responsible to manage the operational aspects of all the offices(s) in your area. Essential is aligning the support needs of each location with the capacity of the office support team (remote support as a fixed responsibility, mobile support between our offices or sometimes just as a back-up for an Office colleague).The core...

  • Office Manager

    Há 6 dias


    Sao Paulo, Brasil Pacifica Continental Tempo inteiro

    We are seeking an energetic, driven Office Manager to support **our** **client** growing business in Brasil. This is a multi-faceted position with responsibility for Executive Administrative support for the Directors of Brazil offices, Office Management and People & Culture (Human Resources) administration. **Requirements**: - 3+ years Executive...

  • Office Manager

    Há 5 dias


    Sao Paulo, Brasil Pacifica Continental Tempo inteiro

    We are seeking an energetic, driven Office Manager to support **our** **client** growing business in Brasil. This is a multi-faceted position with responsibility for Executive Administrative support for the Directors of Brazil offices, Office Management and People & Culture (Human Resources) administration.**Requirements**:- 3+ years Executive Administrative...

  • Office Manager

    Há 6 dias


    Sao Paulo, Brasil Kobre & Kim LLP Tempo inteiro

    Position Details: The Office Manager will partner with business leaders across the firm to oversee the daily operations of the São Paulo office. As an integral part of the Operations Team, the Office Manager has responsibility for the efficient, professional, and cost-effective management of their respective office. This includes but is not limited to...

  • Office Manager

    Há 5 dias


    Sao Paulo, Brasil Kobre & Kim LLP Tempo inteiro

    Position Details:The Office Manager will partner with business leaders across the firm to oversee the daily operations of the São Paulo office. As an integral part of the Operations Team, the Office Manager has responsibility for the efficient, professional, and cost-effective management of their respective office. This includes but is not limited to office...

  • Office Manager

    Há 3 dias


    SAO PAULO, Brasil BOLT ENERGY COMERCIALIZADORA DE ENERGIA LTDA. Tempo inteiro

    Sobre a Bolt Energy:Somos uma empresa inovadora no setor de energia, comprometida com excelência, colaboração e desenvolvimento de talentos. Nosso ambiente é dinâmico, estimulante e focado em resultados, valorizando pessoas proativas e organizadas. Descrição da vaga:Buscamos um(a) Office Manager para coordenar as operações do escritório,...


  • Sao Paulo, Brasil Luxoft Tempo inteiro

    **Project** Description**:Office Operations Manager for Luxoft Brazil´s new office in Sao Paulo**Responsibilities**:Office administration and management knowledgeBudget managementCleaning staff managementInventory knowledgeShipment managementService desk management, assignation of new employee Workplace, picture, etc.Stock managementProvide support to other...