Invoice to Cash, Manager

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.

“Reimagine the possibilities” at Johnson and Johnson Global Finance We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

Our vision is to be the best-in-class Health & Wellness organization by leveraging the commercial strategy to deliver competitive advantage and value creation for the consumer, customer, and J&J. And as part of one of the largest and most diverse healthcare companies in the world, our brands leverage the company’s world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby, and essential health solutions.

You deserve to work in a place where you feel well and welcome.

**We are searching the best talent for Invoice to Cash, Manager to be in São Paulo.**

**Purpose**:
This role will be part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

**Key Responsibilities**:
**1. Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo**
- Ensures Invoice to Cash Organization is adhering to established processes and policies.
- Ensures data consolidation and presentation to internal & external auditors.

**2. Maintain Operational Excellence**
- Maintains strong relationship with Consumer customer base across all markets in scope and across all customer types: Retailers, Wholesalers, Pharmacies, e-Commerce channel.
- Manages country/market Consumer sector customer specifics: e.g. payments instruments, exceptional payment terms, cash collection requirements, credit limits in line with trade promotions activities
- Evaluates credit risk, make recommendations on and set credit limits according to the defined policies & procedures (including for customer sales order block/hold and subsequent release)
- Manages execution for all Accounts Receivables and Closing activities within the cluster, including calculation, review, and approval for bad debt reserves at Quarter-End (General/Specific)
- Organizes periodic reviews of receivables aged balance reports with a focus on assigned markets and customer portfolio
- Sets-up stretch while realistic targets for DSO, AR Aging (past due %), Unapplied Cash Aging, Bad Debt reserves and give recommendation to the teams on how to achieve these.
- KPIs - establishes metrics on performance and shares with stakeholders.
- Ensures proactive management of Key/Strategic accounts within own portfolio, including follow-up on trade promotions and deductions
- Oversight - provides direction and guidance to the invoice to cash organization.
- Frequent internal company and external customer contacts. Represents company on specific cross company/cross functional analyses/projects and give strategic recommendations based on cost-benefit analyses. Regularly communicates to keep associates, peers, and management informed of project status, process changes, and opportunities.
- Identifies gaps, builds technical and analytical capabilities, solution oriented.
- Dispute escalation - manage customer inquiries and provide resolution. Business partnering with CLS and other groups on updates and problem resolution.

**3. Talent Management**
- Has a strategic talent mindset and manages talent, onboarding, trainings, and coaching.
- Attracts, develops, and retains talent.
- Designs and implements DE&I talent strategy.
- Performance management - conducts performance reviews and team meetings.
- Supports and provides expertise for business partnering.

**4. Be a Trusted Business Partner**
- Partners with Commercial (BU) /BUF / Customer Service / Rebate teams on different topics (deductions, payment terms extension, customer strategy/contractual commercial agreements)
- Drives change leadership.
- Influences based on evidence-based decision making.
- Sets the tone and ensures strong compliant environment.

**5. Create Game-Changing Innovation**
- Supports the Consumer I2C Leadership team in achieving process improvements, standardization, leading to process automation and excellence
- Translates the strategic vision into operational goals for the accounts receivable depart
- Leads invoice-to-c