Revenue Operations Manager

**Our Mission**

Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.

**Our Vision**

At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences.

Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.

**Our Beliefs**

At Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation.

We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.

Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion.

The main mission of the **Revenue Operations Manager** is to implement programs (tools, processes, good practices, reporting, etc.) that increase sales performance and efficiency.

We look for someone who has the capacity to have a Strategic and tactical approach on RevOps, as well as being hands-on to implement autonomously tools, processes, and reports.

The RevOps team includes 3 teammates who will report to this position.

**Must-have**

6+ years experience in a high-performance sales organization, including one significant and successful position in sales operations

Experience in a SaaS company

Salesforce admin certification, very strong knowledge of Salesforce environment and good practices

Strong expertise in data manipulation, interpretation, quality

Solid understanding of the customers buyer’s journey + sales journey

Familiar with sales strategies, processes, and best practices

Persistent and optimistic

Knowledge of Sales tools, such as Chili Piper, Outreach, Avoma, Apollo, LinkedIn Sales Navigator

**Scope of the role**:

- ** Ownership of the Sales tools suite** (Salesforce, Outreach, Chili Piper, LinkedIn Sales Navigator, etc.)
- Management of the RevOps team, coordinating projects and managing stakeholders expectations
- Responsible for the implementation, management, adoption of these tools
- Create and maintain reporting and analytics which will inform and advise sales leadership and individuals on performance
- Accountable for the quality of data and the accuracy of reports
- Collaborate with Data Ops to facilitate centralization and mapping of data, and to benefit from a global understand of our business journey.

**Training and Performance Management**:

- Onboard, train, and enable sales team members across geographies and disciplines
- Assist the leaders of GTM teams to constantly monitor Revenue performance
- Identify weaknesses and opportunities of our teams and systems
- Work with Sales leadership to develop, execute, optimize and assess enablement program

**Facilitation and process alignment**:

- Conduct process mapping, analysis, and redesign to drive operational improvements
- Assist sales leadership to set success playbooks
- Serve as a liaison between Sales, Marketing, Growth, and Services teams
- Maintain balance and drive of sales focus to address core strategic objectives while delivering to short-term revenue goals.

**Goals**:
We expect a significant impact on:

- Salesforce adoption from Sales (Good UX, good data)
- Sales forecast accuracy (better pipeline management)
- Increase in conversion rates
- Reduction of sales cycle duration

**Skills**:

- Data-driven and analytical
- Strong coaching and influencing skills
- Great communication skills
- Tech-savvy, resourceful
- Natural problem solver
- Project management skills

**Swapcard’s Interview process**

Our thorough interview process aims to identify exceptional talent to advance our mission while offering you a chance to explore your career potential at Swapcard.

1. Screening Interview with a recruiter from our people team.

2. A remote exercise to demonstrate and assess your skills.

3. Manager review with your future reporting manager

4. Leadership review with one of our department leaders

5. Reference check conducted by our people team

6. Offer

**Swapcard's Values**

\uD83E\uDDE0 **Curious**:We ask questions, try new things and take risks. We learn from one another and see mistakes as opportunities to grow—what matters most is how we react and learn from them. We are curious about what something is and why something is. Innovation thrives when curiosity drives.

\uD83D\uDDDD️ **Value-Driven**: At Swapcard, we focus o