National Customer Service Associate

Há 16 horas

Belo Horizonte, Brasil Al-Futtaim Tempo inteiro

**Job Requisition ID**:172099

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview of the role**:
The Customer Service Associate (Cafe - Barista) is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).

**What you will do:

- **

Description of Accountability:

- Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
- Participates in and attends all store meetings and other related functions
- Represents a positive attitude toward the merchandise, the brand and the company
- Participates in all inventories
- Assumes and completes other duties as assigned by store management.
- Meets or exceeds weekly sales targets
- Satisfactorily completes all duties as assigned by management
- Is punctual and adheres to designated work schedule
- Is flexible and works well with peers and management to accomplish duties
- Follows M&S Policies and Procedures 100%
- Performs housekeeping duties as required
- Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
- Greets customers immediately upon entering the store with a smile and sincere non business like greeting
- Provides customers with current relevant information
- Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product
- Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database
- Sincerely thanks all customers for shopping at M&S as they exit the store, and invites them back.

**Required Skills to be successful**:

- The Sales Associate should have a friendly and engaging personality and be comfortable with working with members of the general public.
- Good verbal communication skills
- Ability to stand for a minimum of 8 hours
- Confident, helpful and polite and be physically fit
- Stock replenishment

**What equips you for the role**:

- **High School (Bachelor Preferred)**:

- **4-5 years’ experience** in Fashion industry.
- Proven ability to achieve goals.
- Good Personality
- Good communication skills
- Excellent relationship skills
- Accountability

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