Senior Customer Solutions Manager

Bachelor’s degree in Computer Science, Engineering, Math, Operations Research, or a related field or 10 years of large scale IT deployment or program experience.
- 3+ years of experience with enterprise scale infrastructure or development-based cloud programs/projects in Retail and/or e-commerce- 7+ years’ experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
- Ability to communicate fluently in Portuguese+English in technical and business settings (verbal and written).

Job summary
As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the SDM that are critical to the success of our customer’s cloud journey.

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.
- Bachelor's degree in Science, Technology, Engineering, Math (“STEM” majors) or equivalent experience (Computer Science preferred)
- Direct experience implementing AWS services
- Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle.
- Superior written and verbal communication skills
- Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment
- Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
- Highly analytical, technically proficient, and able to learn new tools and software quickly
- Strong listening skills; demonstrated ability to ask effective questions
- AWS or other cloud certifications
- PMP and/or SCRUM/Agile, SAFe certified
- Strong organizational and troubleshooting skills with precise attention to detail

Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.