Vip Customer Service Representative

Há 7 dias

Brasília, Brasil BingX Tempo inteiro

**About BingX**
- A leading crypto exchange since 2018
- With 20 million registered users worldwide
- Official crypto exchange partner of Chelsea FC
- User-First, reliable, innovative, and diversified
- List over 1,000 spot trading pairs
- Offer over 300 futures trading pairs
- Integrate with over 80 public chain ecosystems
- Rank top on CoinMarketCap and CoinGecko
- TradingView's Best Crypto Exchange for 2021, 2022 & 2023
- A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management - all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

**Our current vacancy | Full-time | Long-term | REMOTE**

**Responsibilities**:

- VIP Personalized Service**:Understand and anticipate the expectations and needs of VIP clients to deliver tailored, premium experiences. Proactively engage with clients to foster trust and build long-term relationships.
- Complex Issue Handling & Escalation**:Efficiently identify and resolve common issues independently. For more complex cases (e.g., investment inquiries, serious complaints, risk control matters), follow escalation protocols strictly and coordinate cross-functional support until resolution, ensuring transparency and client satisfaction.
- Service Documentation & Insights**:Accurately document all client interactions and service workflows. Provide regular reports and insights based on client feedback and service trends to support continuous improvement.

**Requirements**:

- Native-level fluency or CEFR C1/C2 (or equivalent) in Portuguese. Must demonstrate the ability to communicate clearly, professionally, and appropriately within financial or high-end service sectors, including proper use of technical terminology.
- Strong business-level proficiency in written and spoken English (minimum CET-6 or equivalent). If not fluent in English, must be fully proficient in Chinese, with excellent oral and written communication skills.
- 2+ years of customer service experience in financial industries such as banking, securities, payments, wealth management, or fintech. Experience serving high-net-worth/VIP clients is highly preferred.
- Genuinely client-focused, driven to deliver excellence. Strong empathy and patience, with a consistent professional demeanor even under pressure.
- High sensitivity to multicultural nuances, with the ability to communicate clearly, succinctly, and accurately. Strong listening skills, logical thinking, and the ability to identify root issues and propose effective solutions.
- Able to work rotating shifts, including nights, weekends, and holidays, in a demanding, high-expectation environment. Maintains a positive attitude and high performance under pressure.

**Working at BingX**
- Join an international and diversified team
- Great career development in a fast-growing company
- Be part of the future of finance technology and achieve meaningful goals
- Competitive market salary and fully remote/work-from-home flexibility
- Flexibility to observe your local holiday calendar, alongside additional benefit

  • Vip Customer Service Representative

    Há 6 dias

    Brasília, Distrito Federal, Brasil Bingx Tempo inteiro

    **About BingX**- A leading crypto exchange since 2018- With 20 million registered users worldwide- Official crypto exchange partner of Chelsea FC- User-First, reliable, innovative, and diversified- List over 1,000 spot trading pairs- Offer over 300 futures trading pairs- Integrate with over 80 public chain ecosystems- Rank top on CoinMarketCap and CoinGecko-...

  • Customer Service Representative

    2 semanas atrás

    Brasília, Brasil OperationsArmy Tempo inteiro

    **Fully Remote Customer Service Representative (Self-Serve SaaS)** **(Weekend + Weekday Schedule)** Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a **Customer Service Representative** during our exciting self-serve launch. You'll be the go-to resource for troubleshooting, guiding users, and enhancing...

  • Customer Service Representatives

    Há 5 dias

    Brasília, Brasil Callnovo Tempo inteiro

    **Job Title: Bilingual English-Portuguese Remote Customer Service Representative** **Company: Callnovo Inc.** **Location: Remote** **Responsibilities**: - Assist customers with inquiries related to e-commerce platforms and security products. - Troubleshoot and resolve technical support issues efficiently. - Maintain accurate records of customer...

  • Customer Support Representative

    1 semana atrás

    Brasília, Brasil Beemarkets Securities & Financial Products Promotion Tempo inteiro

    Customer Support Representative (Financial Services or Forex) Brazil **Responsibilities**: ꔷ Troubleshoot technical issues with forex trading platforms, identify and coordinate complex issues with appropriate teams, and manage client expectations to ensure client's complaints are solved appropriately. ꔷ Support ongoing account needs, such as updating...

  • Customer Service Representative

    2 semanas atrás

    Brasília, Brasil APC Tech Tempo inteiro

    **FULL REMOTE WORK OPPORTUNITY!** **Job Overview**: We are looking for dedicated and detail-oriented individuals to join our remote Customer Service team. You will be the first point of contact for users via LiveChat and Telegram, helping them with account-related inquiries, promotions, and troubleshooting. This role requires the ability to communicate and...

  • Customer Success Representative

    Há 4 dias

    Brasília, Brasil Actum Lab North America Inc. Tempo inteiro

    Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on investment (ROI) from our...

  • Sales Representative

    2 semanas atrás

    Brasília, Brasil Geaux Maids Tempo inteiro

    Job Title: Sales Representative Reports to: General Manager Location: Remote Employment Type: Full-Time (40 hours/week) Schedule: Monday to Saturday Compensation: Base Salary ($1100) + Commissions | PTO Application: Please submit a cover letter and in addition, please include a brief response to the following question: Question: - Can you share a specific...

  • Customer Service Representative

    2 semanas atrás

    Brasília, Brasil Briko Capital Tempo inteiro

    **Customer Service Representative (CSR) - Seguros P&C (EUA)** A Briko Capital é um Hub de Soluções financeiras, legal e contábil com atuação internacional, especializada em seguros, consórcios, financiamentos, assessoria para fusões e aquisições (M&A), estruturação de negócios, captação de recursos e planejamento de expansão para empresas de...

  • Customer Service Representative

    1 dia atrás

    Brasília, Brasil BingX Tempo inteiro

    **About BingX** - A leading crypto exchange since 2018 - With 20 million registered users worldwide - Official crypto exchange partner of Chelsea FC - User-First, reliable, innovative, and diversified - List over 1,000 spot trading pairs - Offer over 300 futures trading pairs - Integrate with over 80 public chain ecosystems - Rank top on CoinMarketCap and...

  • Líder De Sala Vip

    Há 5 dias

    Brasília, Distrito Federal, Brasil Inframerica Aeroporto De Brasília Tempo inteiro

    A Inframerica é a atual administradora do **Aeroporto de Brasília**, também conhecido como melhor aero do BrasilÉ controlada pela **Corporación América Airports (CAAP),** uma das maiores operadoras aeroportuárias do mundo, atualmente operando em mais de 50 aeroportos em 6 países da América Latina e Europa (Argentina, Brasil, Uruguai, Equador,...