Network Support

1 semana atrás

Sao Paulo, Brasil Kyndryl Brasil Serviços Limitada Tempo inteiro

**Your Role and Responsibilities**

Network Support L2 - NOC

Monitor network devices (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions, and platforms)

Perform Event Management and Incident Management in accordance with established process and procedural guidelines

Provide SLA driven response to all events, incidents, and outages

Provide voice and data technical support in CISCO platforms

Use network monitoring and management tools to gather information and interpret data to successfully identify, understand, and resolve network Events and Incidents and to improve network performance

Coordinate dispatches & communicate remotely with on-site technical resources to include third-party, data center, or other resources

Contribute to and maintain configuration documentation for all deployed network devices and components

Perform related duties as assigned.

NOC experience required

Solarwinds monitoring and analysis

Broad experience using a variety of monitoring and ticket management tools

Experience in monitoring core network and customer performance including interface errors, aging, and traffic utilization on a daily basis, and open Incidents for remediation as necessary


Strong customer communication skills

Analytical mindset and have excellent troubleshooting skills

Ability to resolve network issues quickly and effectively.

Network design, Routing, DNS, IP Subnetting

TCP/IP Routing Protocols (BGP and OSPF)

Have working knowledge of routing protocols and technologies

CCNA R&S

CISCO CCNA
**Required Technical and Professional Expertise**

English advanced

Fortinet - NSE Certification

**Preferred Technical and Professional Experience**

Preferred qualifications


CCNP

Fluent in English
**Required Education**

Bachelor's Degree

**Preferred Education**

None

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Computer Operator

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Professional

**Travel Required**

No Travel

**Company**

(Y006) Kyndryl Brasil Serviços Limitada

**Is this role a commissionable / sales incentive based position**

No

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