Outsourcing Sales Operations Senior Manager

**About the role**

**In this role, you will**:
Outsourcing Sales Operations Leadership: You will provide overarching strategic direction for all outsourcing sales-related operations, making high-level decisions that impact business outcomes and ensuring the sales organization is optimized for efficiency.
High-Level Escalation Management: You will be the final point of contact for all major escalations, making critical, often difficult decisions to resolve issues and mitigate risk.
Process & Systems Optimization: You will be accountable for the design, implementation, and maintenance of scalable sales processes and systems, leveraging technology and automation to streamline workflows and improve productivity.
Performance Analysis & Insights: You will conduct deep analysis of sales data to uncover trends, identify bottlenecks, and provide high-value insights to sales leadership. You'll translate complex data into actionable strategies that drive a performance culture.
Forecasting & Planning: You will lead the sales forecasting and planning processes, ensuring accuracy and providing leadership with a clear view of business risks and opportunities.
Cross-Functional Collaboration: You will partner with operational leaders, BI, and other departments to ensure alignment between sales and broader business objectives.
Mentorship & Development: You will mentor and guide your management team (including Ops Managers), fostering a culture of excellence and a strong leadership pipeline.

**What you need to have to be considered**:
Experience & Executive Acumen: You will need senior leadership experience in a outsourcing sales operations, outsourcing business operations, or similar management role. This position demands a proven ability to lead a business unit and navigate complex corporate environments with ease.
Resilience & Decision-Making: You will have a proven track record of making swift, critical decisions under immense pressure and demonstrating exceptional resilience in challenging situations.
Strategic & Analytical Skills: You will possess a sharp strategic mind and the ability to analyze complex data to forecast risks, identify opportunities, and make informed decisions that drive the business forward.
Language Fluency: Advanced English and full professional fluency in Portuguese are required for effective communication with a wide range of stakeholders.
Dependable & High-Achieving: You are a dependable, reliable, and highly motivated professional with an unwavering commitment to achieving excellence.

**These will help you stand out**:
Outsourcing Sales Operations Expertise: You have a documented history of leading entire outsourcing sales operations departments to unprecedented levels of efficiency and productivity.
Executive Presence & Influence: You possess exceptional communication and negotiation skills that allow you to effectively influence and build trust with stakeholders.
Technology Acumen: You have advanced experience with CRM systems, business intelligence tools, and sales automation software.
Change Management: You're a visionary who not only embraces change but also leads and implements large-scale sales process transformations
Change Management & Innovation: You're a visionary who not only embraces change but also leads and implements large-scale transformation initiatives to keep the organization ahead of the curve.
Financial Expertise: You have a deep understanding of financial metrics, including P&L management, budgeting, and forecasting. You can seamlessly connect operational performance to the company's financial health.
Executive Presence & Influence: You possess exceptional communication and negotiation skills that allow you to effectively influence and build trust with stakeholders.
Proactive Risk Management: You can anticipate and mitigate strategic risks before they materialize and develop proactive contingency plans.
Proven Executive Leadership: You have a documented history of leading entire business units or departments to unprecedented growth and success.

**Work model**:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a Cognizant office in São Paulo.