Account Manager

**Mission/ **_Core purpose of the Job _**_: (Short description)The purpose of this role as Account Manager is to focus on hunting for new sales revenue in the region and handover to farmer Account Manager.

The role also aims to achieve MTN’s growth, profitability and market share in the region.

**Context**:_(Global influences, environmental / industry demands, organisational mission, etc.)- Fast moving industry with constantly changing business requirements and technologies
- Fluid complexities of customer expectations and demands
- Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
- Highly dynamic and fluctuating Telecommunications and ISP industry
- Total customer experience for MTN brand
- Constantly changing consumer and market needs
- Market dynamics and developments
- MTN policies, processes and procedures
- Regulatory industry norms govern MTN and partners
- Highly pressurized, deadline-driven environment
- Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarksParticipative environment - highly diverse and team-focused

**Key Performance Areas**:_Core, essential responsibilities / outputs of the position (KPA's)
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**Key Tasks**:_Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.**Driving Profitable growth for MTN Business
- Achieve new business weekly/ monthly and annual sales targets by managing and targeting new business development opportunities for new customer acquisition to MTN.
- Actively and strategically targeting new business acquisitions
- Opportunity Management through cold calling, lead generation, trade show and effective account acquisition planning (New Logos, Win-back Logos, etc)
- Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
- Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
- Recommend ways to exploit new opportunities to grow the business further
- Provide input into the fine tuning of processes, systems and support in line with changing work practices.
- Incentivised to find new business opportunities to increase Incremental Monthly recurring revenuesOnce they close the deal they hand it over to a Revenue Quota bearing sales person**Account management**
- Resolve escalated issues or escalate as appropriate.
- Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
- Provide regular feedback on competitive threats to MTN business and advise on product/service enhancement requirements.
- Prepare reports on account performance as required.
- Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
- Recommend ways to exploit new opportunities to grow the business furtherProvide input into the fine tuning of processes, systems and support in line with changing work practices.**Focus on providing exceptional Customer Experience**
- Ensure all customer queries are attended to and resolved within agreed SLA’s.
- Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
- Consider the implications of actions to be taken for the customer / the effect of actions on the customer.Provide advice on the best approach to reach the best results.**Ensuring Appropriate Governance and Quality control Measures**
- Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
- Maintain quality standards that will enhance the customer experience and cost efficiency.
- Work consistently according to standard operating procedures.
- Analyse situations and take necessary action to ensure quality is maintained.Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.**Project Management**
- Develop and drive the execution of agreed projects
- Drive the implementation, tracking, monitoring and compliance of Projects
- Contract management in line with Procurement Policies
- Co-ordinate project reporting
- Ensure effective implementation of the integrated project management modelRisk management**Business Analysis
- Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
- Identify ways to fine tune policies, processes and systems in line with changing work practices
- Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
- Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
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