Customer Retention Specialist

About Us

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at

About Us

Automation Anywhere is the leader in intelligent automation solutions that put AI to work across every aspect of an organization. The company’s Automation Success Platform is infused with generative AI and offers process discovery, Agentic Process Automation, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. With more than 5,000 customers worldwide, Automation Anywhere enables organizations to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through intelligent automation. For additional information, visit


Our opportunity:
As a Customer Retention Specialist, you'll be at the forefront of ensuring our clients continue to benefit from our cutting-edge solutions. Your responsibilities will include meeting or surpassing renewal quotas, identifying and addressing potential renewal risks, and collaborating closely with various teams to ensure seamless customer experiences. You'll thrive in this role with experience in renewal or account management, proficiency in English, and a track record in software sales, particularly in the SaaS or subscription realm. If you're ready to join a dynamic team, drive revenue growth, and make a tangible impact, we want to hear from you

Location: Sao Paulo, Brazil (hybrid 3 days in office)

You’ll make an impact by being responsible for:

- Meeting or exceeding assigned sales objectives and quotas for renewal business
- Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
- Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
- Identifying "at-risk" renewal clients early in the cycle and defining and addressing issues inhibiting a successful, timely renewal
- Educating and effectively communicating the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts

You will be a great fit if you have:

- 6+ years of Customer Renewal or sales renewals experience
- Fluency in Portuguese as a primary language and proficiency in English as a secondary language
- Software Sales experience; SaaS or subscription sales is preferred
- Experience selling software products that are on-demand and recurring in nature

You excel in these key competencies:

- High problem-solving ability to learn and adapt quickly while being a self-starter
- Team-oriented with the ability to succeed in an entrepreneurial environment
- Committed, enthusiastic and coachable with a desire to thrive in sales environment
- Strong presentation and communication skills (verbal, written, and listening)
- Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.

LI-DE1