Operations Support Specialist

Há 5 dias

Rio de Janeiro, Brasil Varsity Tutors Tempo inteiro

**Responsibilities**: may include some or all of the following tasks;
- Provide Customer Support to Contracted Tutors
- Account Setup
- Specific Student Opportunities or Assignments
- Tutoring Products
- Technical Issues
- Scheduling Conflicts
- Payment and Payroll
- And more- Provide guidance and assistance to tutors about:

- Resolve Technical Issues for both Instructors and Students- Resolve technical issues for both instructors and students
- Assist customers and tutors in realtime on chat and video with technical issues
- Follow process to submit to engineering if the issue can not be resolved immediately
- Support and Audit Tutoring Sessions- Monitor live online classes
- Assist instructors on starting and ending class sessions
- Provide Insights for School System Partners- Handle complaints, provide appropriate solutions and alternatives
- Measure quality inputs, such as compliance to client-defined requirements, tutor preparedness, and platform ease of use.
- Address defects that require intervention on behalf of our clients, such as replacing tutors when necessary and escalating issues that prevent student learning

**Qualifications**:

- Level B2 English proficiency
- Experience with Google documents
- Professional experience in recruiting, education, customer service, retail, or another fast-paced environment preferred or a bachelor's degree
- Experience with technical support preferred
- Strong analytical and problem-solving skills
- Comfortable performing all job responsibilities on a laptop or computer
- Able to perform basic technical troubleshooting with work equipment
- Highly adaptable to change and thrives in a fast-paced environment
- Self-starter with exceptional attention to detail
- Excellent time management and organizational skills. Ability to work independently.
- Ability to multitask in a dynamic environment where priorities change quickly.
- Willingness and ability to quickly learn business practices, policies and procedures.
- Ability to work full-time 40 hours a week, with at least 1 evening and 1 weekend day required based on available shifts (shifts to be adjusted seasonally based on demand if needed). Operating day is from 8:00am - 8:00pm CDT.
- High-speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- A quiet work environment that promotes focus

**Location**: Fully Remote - Based in Rio de Janeiro, Brazil

**About Nerdy**:
**Varsity Tutors Leadership Principles**

Relentless Focus on Customers
- Comfort with Ambiguity
- Ownership
- Simplify
- Intellectual Curiosity
- Build Teams
- Think Big
- Insist on High Standards
- Bias for Action
- Build Trust
- Go Deep
- Have Conviction
- Deliver Results
- Are Right, a Lot

**Benefits**:

- Competitive Hourly Rate ($12/hr USD)
- Full-Time Position (40 hours per week)
- Fully Remote Position
- A once-in-a-lifetime opportunity to help transform how the world learns
- A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
- Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)_

  • Support Specialist

    Há 4 dias

    Rio de Janeiro, Brasil Mize Tempo inteiro

    Mize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a pioneer in the field, we are committed to delivering real...

  • Operations Support Specialist

    Há 5 dias

    Rio Grande do Sul, Brasil Zelh Tempo inteiro

    As an **Operations Support Specialist**, you will support our client in the areas of Capacity (asset providers operations), Account Management (customers), in addition to Accounting (billing and receivables). As an OSS, you will help us bridge our operations in the after-hours with combined responsibilities matching customer demands and supporting new...

  • Senior HR Operations Specialist

    Há 4 dias

    Rio de Janeiro, Brasil beBeeOperational Tempo inteiro

    Senior HR Operations Specialist We are seeking a highly skilled Senior HR Operations Specialist to develop and implement comprehensive HR operations policies and procedures that align with business objectives and compliance requirements. Develop and implement HR policies and procedures that support business growth and employee experience. Ensure seamless...

  • Senior HR Operations Specialist

    Há 4 dias

    Rio de Janeiro, Brasil beBeeOperational Tempo inteiro

    Senior HR Operations Specialist We are seeking a highly skilled Senior HR Operations Specialist to develop and implement comprehensive HR operations policies and procedures that align with business objectives and compliance requirements. Develop and implement HR policies and procedures that support business growth and employee experience. Ensure seamless...

  • Base Station Operations Specialist

    2 semanas atrás

    Rio de Janeiro, Brasil beBeeOperations Tempo inteiro

    Job Summary Our team is seeking a skilled and detail-oriented Base Station Operations Specialist to join our ranks. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our base station system. Key Responsibilities: Monitor system performance and record key metrics through a web interface. Investigate anomalies...

  • Operations and Executive Support Professional

    1 semana atrás

    Rio de Janeiro, Brasil beBeeSupport Tempo inteiro

    An experienced Operations and Executive Support Specialist will play a critical role in supporting leadership and key stakeholders. Key Responsibilities: Weekly and Daily Planning : Lead regular check-ins to align priorities and manage task lists in workflow management tools. Manage the founder's schedule, logistics, and meeting flow through digital...

  • Administrative Support Specialist

    1 semana atrás

    Rio de Janeiro, Brasil beBeeSupport Tempo inteiro

    Administrative Support Specialist Job Description: We are seeking a highly organized and detail-oriented Administrative Support Specialist to provide top-notch administrative and customer service support in a fast-paced environment. Calendar Management: Organize schedules, book meetings, and keep calendars up-to-date using project management tools. Email...

  • Administrative Support Specialist

    1 semana atrás

    Rio de Janeiro, Brasil beBeeSupport Tempo inteiro

    Administrative Support Specialist Job Description: We are seeking a highly organized and detail-oriented Administrative Support Specialist to provide top-notch administrative and customer service support in a fast-paced environment. Calendar Management: Organize schedules, book meetings, and keep calendars up-to-date using project management tools. Email...

  • IT Field Support Specialist

    2 semanas atrás

    Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    IT Field Support Specialist **Req Id**:20247 **Job Family**:IT Operations Management **Location**:Rio de Janeiro, BR, 20021-290 **Description**: - Purpose- Deliver on-site technical support to ensure uninterrupted IT operations and optimize system performance for end-users in diverse environments - Responsibilities- Provide on-site technical support to...

  • Presales Operations Specialist

    Há 4 dias

    Rio de Janeiro, Brasil BairesDev Tempo inteiro

    Presales Operations Specialist - Remote Work At BairesDev ®, we've been leading the way in technology projects for over 15 years. We deliver cutting‑edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant...