Customer Service Analyst Iii

1 semana atrás

Porto Alegre, Brasil InComm Payments Tempo inteiro

Overview:
Leveraging deep integrations into retailers’ point-of-sale systems, InComm is revolutionizing the commerce experience through innovative payments technology. InComm leverages end to end solutions to bring branded activatable products to retailers both in store and digitally. Our process includes everything from card printing, inventory management and forecast analytics, to the development and integration of activation technology in point of sale machines world-wide. From there we leverage our backend platform as a service technology to drive product activation to the tune of several thousand card activations every second. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers.

Inside InComm from InComm on Vimeo.

About This Opportunity:
Customer Service is primarily responsible for turning a bad experience into enchantment. It is the one that defines how customers will remember our company.

**Responsibilities**:
**What do we expect the person to produce?**

2. Lead our technical service team

3. Generate and interpret management reports for presentation to the board and clients

4. Evaluate and implement market tools and software that can help optimize your activities and the technical support team

5. Participate in meetings with the company's board and/or clients

6. Train customers

7. Work with IT to resolve bugs and systemic incidents

8. Work together with the Project Team to ensure the operation of new customers

9. Maintain excellent customer relationships

10. Provide internal support (team infrastructure) and manage Todo's telecom area.

Qualifications:
1. Graduation in Information Technology, Administration, Engineering

2. Have +3 years of experience in the area

3. Knowledge of configurations of computers with Windows Operating System

4. Have systems logic

5. Intermediate knowledge of English

6. Knowledge of system integrations via API

7. Knowledge of agile methods such as Scrum

**KSA (Knowledge; Skills; Abilities): How competency is demonstrated**

1. Have good communication skills

2. Quick problem solving

3. Be passionate about customer experience

4. Be dynamic, collaborative, focused on results, and like technology
- InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law._
- **This position is eligible for the Employee Referral Bonus Program

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