Customer Service Specialist

Há 3 dias


Porto Alegre, Rio Grande do Sul, Brasil beBeeExpert Tempo inteiro R$40.000 - R$60.000
Job Summary

The SAP Product Support - Concur Support Associate role focuses on delivering expert customer service by resolving complex issues across multiple fronts. This support is often consultative and addresses service-related concerns in the areas of financial management and corporate spend control.

Key Responsibilities
  • Provide in-depth assistance to customers via live calls and through a CRM tool regarding product functionality or technical issues;
  • Troubleshoot systems to offer efficient solutions within established timelines;
  • Communicate and collaborate with peers, customers, and upper management.
Required Skills and Qualifications
  • Bachelor's or Associates degree completed or in course;
  • Fluency in English;
  • Flexibility to work during some holidays and weekends based on business needs.
Benefits of Working with Us
  • Opportunity to develop strong IT skills, including troubleshooting and resolution of issues;
  • Familiarity with Customer Service and Support for software or other Information Technology products;
  • Spanish language proficiency;
  • Travel industry knowledge.
Nice to Have
  • Knowledge in IT related areas, including programming (Web Applications, Webservices, HTML, HTTP, Java, JavaScript, JSON, Data Bases, SQL, XML, APIs);


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