Customer Retention Specialist

Há 3 dias


Porto Alegre, Rio Grande do Sul, Brasil Nerdy Tempo inteiro
**Overview**:
Varsity Tutors, a Nerdy company, is looking for international Customer Retention Specialists based in Brazil to join our team Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning platforms connect students and professionals from all around the world with personalized instruction to achieve any goal. Come join our fast growing team and help people get the educational help they need
Customer Retention Specialists are advocates for the clients of Varsity Tutors. They assess needs, manage accounts to drive customer engagement, and increase retention by efficient and empathetic issue resolution. This is a full time, remote position focused on retaining existing customers during high-level escalations. Customer Retention Specialists will work closely with our sales and training teams and help ensure a positive experience for our clients.
**Location**: Fully Remote - Based in Brazil
**About Nerdy**:
**Qualifications**:
- Fluent in English
- 3+ years experience with high-level customer escalations in
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