Technical Customer Service Specialist

Há 5 horas

Porto Alegre, Rio Grande do Sul, Brasil beBeeCustomerSupport Tempo inteiro R$45.000 - R$60.000

Our team is seeking highly skilled professionals who have a passion for delivering top-notch support to our customers. As a key member of our Technical Support team, you will play a vital role in ensuring the best possible experience for our users.

We are looking for individuals with technical expertise and excellent communication skills to join our dynamic team. You will be responsible for resolving queries and analyzing critical cases, as well as working proactively with your colleagues to deliver exceptional customer service.

The ideal candidate will possess:

  • Technical education and/or an undergraduate degree in progress in technology areas;
  • Intermediate to advanced level of English;
  • Availability to work on a 5x2 shift with rotating days off;
  • Ability to work 100% in person in Porto Alegre/RS;
  • Identification with customer service and passion for solving problems.

We value diverse experiences and qualifications beyond professional performance, such as academic involvement or community involvement in your area of expertise. We strive to create an inclusive environment that values all trajectories regardless of gender, sexual orientation, race, ethnicity or disability.

This role offers:

  • Knowledge of the financial market;
  • Experience in technical support and customer services;
  • Knowledge of Zendesk or similar platforms.

We consider it essential to promote an increasingly inclusive environment and welcome applications from candidates who share our commitment to excellence and customer satisfaction.

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