Technical Shopify Support Specialist

Há 9 horas

Porto Alegre, Rio Grande do Sul, Brasil beBeeSkills Tempo inteiro
Shopify Support Developer Position

This role involves providing first-level Shopify technical support, troubleshooting critical issues, and escalating as needed. Additionally, you will conduct incident analysis, postmortems, and document resolutions for continuous improvement.

  • Key Responsibilities:
  • - Provide first-level Shopify technical support and troubleshoot critical issues.
  • - Conduct incident analysis, postmortems, and document resolutions.
  • - Engage with Product Management and business partners on system capability, design, and solutions.
  • - Work with Development to ensure technical requirements, best practices, performance, and security.
  • - Support Project Management with effort estimates, planning, and removing technical roadblocks.
  • - Develop key system components, identify reusable modules, and optimize delivery time.
  • - Research platform capabilities and opportunities for the eCommerce roadmap.
  • - Perform code analysis, develop patches, and implement new platform features.
  • - Participate in code reviews, unit testing, and technical validation of updates.
Requirements
  • Mandatory Skills:
  • - 5+ years of Shopify development experience, with knowledge of Shopify Plus.
  • - Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies.
  • - Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment.
  • - Experience troubleshooting site issues using various tools.
  • - Strong problem-solving, analytical skills, and attention to detail.
  • - Experience with page performance optimization and secure development practices.
  • - Knowledge of front-end caching, CDNs, and request-response flow.
  • - Familiarity with ticketing systems like Jira.
  • - Strong verbal and written communication skills.
  • - Ability to work independently and collaboratively in a team.
  • - Patience, empathy, and a customer-first mindset.
  • - Continuous learning mindset and adaptability to new technologies and procedures.
Preferred Skills
  • Nice-to-Have Skills:
  • - Previous experience in customer service or technical support.
  • - Salesforce Cloud experience.
  • - Proficiency in core JavaScript (or a popular variant) and front-end frameworks.
Benefits
  • Why Join Us:
  • - Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
  • - Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation.
  • - A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
  • - Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

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