Human Resources Technical Support Specialist

Há 7 horas


Porto Alegre, Rio Grande do Sul, Brasil beBeeTechnical Tempo inteiro R$75.000 - R$95.000
Job Overview

We are seeking a skilled IT Support Engineer to join our global team.

Key Responsibilities

The ideal candidate will possess excellent technical skills and strong communication abilities, enabling them to provide top-notch support to our customers.

Primary Duties:
  • Resolve level 1, level 2, and level 3 support tickets related to HR tools in a timely and efficient manner.
  • Collaborate with the support team to troubleshoot and resolve complex issues in real-time.
  • Work closely with stakeholders to understand requirements and deliver effective solutions.
  • Monitor system performance, analyze logs, and implement proactive improvements to ensure seamless operations.
  • Document solutions and contribute to the knowledge base for ongoing team development and improvement.
Requirements

To be successful in this role, you should have:

  • Excellent technical knowledge of HR systems.
  • Strong problem-solving and analytical skills.
  • Effective communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
What We Offer

As an IT Support Engineer, you can expect a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development. Our team is passionate about delivering exceptional customer service and making a positive impact on our organization.



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