Cx Strategy Head

1 semana atrás


Sao Paulo, Brasil DiDi Global Tempo inteiro

Company Overview:
If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99), meal delivery (99Food), or digital payments (99Pay).

To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.

Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.

Team Overview:
The CX Senior Director will design the Strategy in CX department all over the world, working closely with the DiDi’s Sr Leaders and commanding a high performance team. In this position, you will be responsible for lead long term initiatives for the international CX team of DiDi Chuxing, leading a team of seniors managers/directors of projects, governance, performance, risk and people management.

Role Responsibilities:

- Lead the development and implementation of strategic initiatives for the CX Team
- Manage special projects across different areas and countries, transforming and improving CX mission, vision and key initiatives
- Works within the international strategy team, general managers and functional team leaders on international business and local key new initiatives
- Manage and mitigate the CX team risks, acting on KPIs performance Develop a high performing team

Role Qualifications:

- Minimum 10+ years of work experience in related areas or in professional service industries.
- Experience in Consulting, Strategic Planning or Tech Companies.
- Exceptional problem solving and analytical, written and communication skills
- Independent, self-starter, ability to multitask.
- Advanced excel and powerpoint skills are essential Advanced English (oral and written) is mandatory: the position requires daily interaction with international stakeholders living in Brazil and abroad
- Data-driven approach and analytical mindset to track key performance indicators Proactive, hands-on, and entrepreneurial attitude

EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**Diversity & Inclusion**

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).


  • Cx Strategy Head

    1 semana atrás


    São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro

    Company Overview:If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about. Our...


  • São Paulo, São Paulo, Brasil Mottu Tempo inteiro

    Join to apply for the Head of Strategy and Ventures role at Mottu . A startup that is rapidly growing in Latin America is looking for a Head of Strategy and Ventures to support our significant growth phase. This position is ideal for an analytical, entrepreneurial, and hands-on talent with 3 to 5 years of consulting experience at McKinsey, BCG, or Bain....


  • São Paulo, Brasil Mottu Tempo inteiro

    Join to apply for the Head of Strategy and Ventures role at Mottu . A startup that is rapidly growing in Latin America is looking for a Head of Strategy and Ventures to support our significant growth phase. This position is ideal for an analytical, entrepreneurial, and hands-on talent with 3 to 5 years of consulting experience at McKinsey, BCG, or Bain....

  • CX Director

    1 semana atrás


    São Paulo, São Paulo, Brasil beBeeStrategist Tempo inteiro R$104.400 - R$158.160

    About the RoleWe are seeking a strategic leader to head our CX Service Operations team. The successful candidate will oversee both embedded and central teams, driving standardization and innovation.

  • Analista de Cx

    1 semana atrás


    Sao Paulo, Brasil Ford Motor Company Tempo inteiro

    Esta posição tem como foco melhorar a vida das pessoas por meio de serviços e experiências relacionados ao proprietário do veículo. Esta posição irá interagir com todo o ecossistema da Ford (ex: FCSD, FMCC, M&S, GDCE/FordPass, CEM, PD, Corporate Strategy, GDIA, Mobility) para redesenhar as experiências do consumidor com a marca. Utilizaremos...

  • Cx Manager

    Há 6 dias


    Sao Paulo, Brasil CLO Virtual Fashion Tempo inteiro

    We are looking for a visionary to join our team in Sao Paulo, Brazil. We are a small, tight knit team and the environment will be close to that of a start-up. We wear a lot of hats, brainstorm a lot of ideas and are filled with a passion for all things Fashion & 3D. Join the Global Online team as a new CX manager for Latin America! The CX Chapter is...

  • CX Strategy Sr Analyst

    2 semanas atrás


    São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro US$104.000 - US$130.878 por ano

    Company OverviewDiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Regional Head of HR

    Há 5 dias


    Sao Paulo, Brasil ISP Brazil Tempo inteiro

    **Description** **ISP Regional Head of HR Role Profile** **Purpose of Role** The role is responsible for the delivery of the ISP people plan and people services across the region. The position enables schools and employees in the region to experience the benefits of being part of ISP whilst maintaining cultural practices and legal parameters consistent...


  • São Paulo, São Paulo, Brasil Common Thread Collective Tempo inteiro

    Join to apply for the Head of Digital Advertising Strategy role at Common Thread Collective Join to apply for the Head of Digital Advertising Strategy role at Common Thread Collective Get AI-powered advice on this job and more exclusive features. HEAD OF DIGITAL ADVERTISING STRATEGYOur Mission is to be able to say - "Anyone in the World below $15M should...


  • São Paulo, São Paulo, Brasil beBeeDigitalAdvertising Tempo inteiro US$64.000 - US$120.000

    Job DescriptionWe are seeking a highly skilled Digital Advertising Strategy Head to join our team. The ideal candidate will be responsible for developing and executing comprehensive digital advertising strategies that drive business growth and revenue.The successful candidate will have a strong understanding of digital marketing channels, including social...