Br Listing Hub Team Lead, Seller Experience Latam

2 semanas atrás

São Paulo, Brasil Amazon Tempo inteiro

DESCRIPTION

The Seller Experience LATAM team is building a team to accelerate new selection acquisition through Outbound channel. You will create and manage a team of associates working to increase marketplace selection. The person will lead a team of Listing specialists in a high-volume request environment for Brazil.

This is an exciting role as the person will build the processes and this new whole team. Your success will be measured by building a results-driven team that attains activity-based metrics and qualifies new business leads to meet seller acquisition goals. To ensure the team's success you will build dashboards to monitor activities and pipeline; monitor calls and other engagement channels to improve conversion and response times; identify training opportunities; make recommendations that include business insights and process improvements among other initiatives.

Your success is measured by building a results-driven team that attains activity-based metrics and qualifies new business to meet new seller launch goals.

Key job responsibilities
- Manage team to attain daily activity metrics of qualified offer creation
- Maintain an in-depth knowledge and understanding of existing and developing processes and products for Listing
- Understand seller business issues and how these issues can be solved with 3P products and services
- Represent your business in weekly and monthly business reviews
- Run experimentation to learn and improve results.

About the team
Inclusive and Diverse: We embrace our differences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, reminding members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance: We believe striking the balance between personal and professional life is critical to life-long fulfillment. We offer flexibility in working hours so you find your own balance.

Mentorship & Career Growth: We believe supporting new members is critical for team-wide success. Wecelebrate knowledge sharing and mentorship. We strive to assign projects based on what will help each team member develop into a better-rounded professional.

BASIC QUALIFICATIONS
- Experience in managing large multicultural teams
- Experience managing reporting and analysis
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience developing and implementing new strategies and procedures

PREFERRED QUALIFICATIONS
- Knowledge of SQL and VBA
- Experience implementing change management successfully transitioning programs into large-scale operations

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