Regional Production Support

1 semana atrás

Sao Paulo, Brasil Shopee Tempo inteiro

DepartmentProduct Management- LevelExperienced (Individual Contributor)- LocationBrazil - São PauloThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.

**About the Team**:

- The Product Support team at Shopee is the key focal point between the business and engineering teams. The team is responsible for ensuring stable systems, timely problem solving and stakeholder management. It covers a wide range of functions, including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service and Customer Service.- Respond to system queries, perform troubleshooting, and conduct research to identify solutions to the reported issues;
- Able to understand and solve problems, ensuring timely resolution or escalation, and communicating promptly on progress;
- Collaborate closely and build relationships with the Product Managers, Software Developers and QA Engineers;
- Learn how each of our products operates from the ground up;
- Identify issue trends for reporting to all stakeholders to improve the system stability.

**Requirements**:

- Bachelor's degree;
- Must be proficient in English;
- Relevant work experience in a similar role;
- Experience in product solution onboarding roles, e-commerce or related industries are a plus;
- Effective troubleshooting skills, a great problem solver with the ability to tackle system problems and structure an action plan;
- Good logical and structural thinking.

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