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**Job Summary**:
The Account Manager is responsible and accountable for retention, strategic development, and management of all assigned account business. They are responsible for providing excellent client and employee support and exhibiting leadership in the areas of problem resolution, customer service, technology knowledge, and process/policy adherence.

**Essential **Duties and Responsibilities**

**Supplier Relations**
- Monitor preferred supplier usage and hold team accountable for adherence to preferred supplier relationships. Ensure team enters supplier spend accurately and timely within meeting technology.

**Account Management**
- Directly accountable for account relationship, product delivery (operations), meeting client expectations, and BCD M&E account financial performance.
- Provide both strategic and tactical operational input that supports account development, retention and growth.
- Must be able to work effectively and efficiently with both internal support teams and external client teams.
- Prepare and implement short and long range goals and objectives mutually developed with client.
- Conduct regularly scheduled client meetings and at a minimum one annual account review with clients to ensure optimal communication and service needs are being met.
- Ensure on-going survey evaluations are conducted, analyze data, and implement continuous improvement processes.
- Development of annual account business plans.

**Budget Management**
- Alert client of any anticipated account/program budget variances or other operational issues and solution resolution options.
- Conduct monthly and annual budgeting and forecasting reviews for assigned accounts.
- Report on program spend, savings and profitability monthly.

**Leadership Support**
- Responsibilities may include direct report management responsibility. Work with direct reports on process improvement, service and development.
- Provides leadership for employee relations through effective communications, coaching, training, and development.

**Project Management**
- Work with support team to ensure consistency in product, delivery, follow through, quality, commitment to timelines and provide high level problem resolution - day-to-day management of the account.
- Participates in formulating and administering policies, directing and coordinating client to develop and implement long range goals and objectives to meet business and growth objectives.

**Reporting/Technology**
- Set up and advise internal teams of customer specific reporting requirements; review reporting to identify trends and impact on the business plan, review accuracy of reporting, benchmark and monitor trends recommending program change opportunities
- Lead consultation on technology solutions

**Education** / Knowledge / Experience**
- Minimum of eight (8) years experience in incentives, event planning and/or program management.
- Minimum of five (5) years experience in building and managing budgets and overall client financial performance.
- Minimum of five (5) years experience in account/client management
- Minimum five (5) years of operational management experience.
- Experience with managing teams required.
- Proven track record on successful client negotiation.
- Travel required
- Excellent oral and written communication skills, including public speaking and presentations