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Collections Specialist

2 semanas atrás

São Paulo SP, Brasil Genesys Tempo inteiro

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

LI-Hybrid

Job Title: Collections Specialist
Department & Team: Credit & Collections
Reports to: Collections Manager/LATAM
Location: São Paulo - Brazil

Key responsibilities and summary:
Responsible for doing financial processing work in the company such as contacting customers and sales members to follow up on open invoices to pursue payment, informing payments received and preparing reports for accounts.

Activities in this job may include:

- Taking accurate records of financial activity.
- Processing and reconciling accounts and records.
- Checking bank statements for payments.
- Log in to Collection system to update activities.
- Follow up on customers accounts.
- Collecting and maintaining customer accounts.
- Direct contact with Spanish speaking customers.
- Direct contact with English speaking global team.

**Requirements**:

- 4+ years of relevant professional experience in the area.
- Advanced English and Spanish, especially for conversation.
- Demonstrated good skills in Excel and Microsoft Office.
- Good personal skills to interact with people and negotiating.

Desired
- Good experience with collections.
- Experience in working in a Saas or Telecom Company.
- Previous work with direct contact with customers.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit


Reasonable Accommodations:
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.