Sales QA Specialist

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
At 99Food, we believe that sales excellence starts with quality. In a highly competitive, fast-scaling environment, every customer interaction matters. Our team of Business Developers (BDs) works directly in the field, approaching restaurants of all sizes with a consultative, strategic, and results-driven mindset. To support the consistency and impact of these interactions, we’re looking for a **Sales Quality Assurance Specialist** to help operate and evolve our quality and audit program. This role plays a key part in identifying improvement opportunities, supporting coaching initiatives, and driving continuous performance enhancement through structured evaluations and actionable insights.

Role Responsibilities:

- Understand the quality of sales interactions across field visits, discovery meetings, WhatsApp/SMS conversations, other commercial touchpoints and/or internal sales processes.
- Conducting audits of closed deals to ensure compliance with internal processes, documentation standards, and commercial policies.
- Generating weekly and monthly reports with actionable insights, quality metrics, and performance trends.
- Identifying individual and team-level performance patterns, highlighting best practices and areas for improvement.
- Providing feedback to sales reps and leaders in alignment with the training team’s development plans.
- Collaborating with Sales Enablement and Sales Management to improve training programs and coaching strategies based on QA insights.
- Helping foster a culture of operational excellence, accountability, and high-quality customer engagement within the sales organization.
- Supporting initiatives such as post-interaction satisfaction surveys and process audits when required.

Role Qualifications:

- Experience in sales operations, commercial QA, auditing, or coaching sales professionals.
- Familiarity with consultative B2B sales, preferably in short-cycle or field-based models.
- Strong analytical mindset with attention to detail and data-driven decision-making.
- Proficiency with CRM tools, spreadsheets, and QA frameworks or quality grids.
- Clear, assertive communication skills and the ability to deliver constructive feedback.
- A self-starter profile with ownership, structure, and strong partnership skills.
- Previous exposure to training, enablement or development methodologies is a plus.
- Experience in startups, foodtech, or tech companies is considered a strong advantage.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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