Deputy Manager

Reference Code: 88764**Deputy Manager**:

- São Paulo, SP, BR- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

**We are hiring a Deputy Manager**

As an Ambassador of the Maison, they will efficiently assist the Boutique Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in the operations and client service. In the absence of the Boutique Director, they are responsible for taking the leadership of the boutique, ensuring its follow-up, compliance, and effectiveness.

**Key responsibility 1**:
**_OPERATIONS & BUSINESS MODELS._**
- **Organization**:

- Creates the monthly work schedule for the boutique personnel and makes sure of covering the needs and scheduled activities.
- Assists Boutique Director with staff scheduling creation, as needed.
- Oversees daily boutique activities to maximize staff efficiency, on time and form.
- Ensures that the staff and the boutique have the necessary tools.
- Manages that all the necessary tools and inputs are at optimal levels.
- In charge of the follow ups of the reported technical mishaps.
- **Cash register and expenses control**:

- Controls and manages the cash register
- Manages the purchase of the operational inputs to ensure a proper supply: stationary, packaging, beverages for costumers.
- Manages the level of expenses and controls unnecessary expenses.
- **Compliance of policies and procedures**:

- Fulfillment of Cartier’s and Richemont’s policies and procedures:

- Ensures every sale is within the legal and fiscal framework.
- Manages that the daily closure reports are correct on a financial and auditable level.
- Makes sure that the important paperwork is organized.
- Responsible of the control and management of auditable documents.
- **Boutiques Look & Feel**:

- Responsible of the appearance and maintenance of the boutique.
- Manages the external cleaning staff to ensure a correct cleansing of the boutique.
- Performs the maintenance reports on time and form.
- Does the suppliers visits follow ups.
- Makes sure that the decorative objects and floral arrangements are qualitative and provide a warm and welcoming environment for the customer.
- **Inventory management**:

- Ensures an adequate level of merchandise stock and validates their optimal conditions for sales.
- Maintains inventory and controls the boutique stock, managing own stock and discrepancies.
- Prepares and executes the monthly cycles and the follow up of the necessary adjustments.
- Shipping/receiving of merchandise under the required policies, maintaining the safety of the pieces.

**Key responsibility 2**:
**_COMMERCIAL PERFORMANCE_**
- **Goal achievements**
- Motivate and support the sales team to consistently achieve or exceed the sales objectives.
- Assists the director to implement along each associate, experiences according to the type of client (dates, events, experiences, “The Art of Hosting).
- Develops a strong knowledge of the boutique business and evaluates the local market opportunities to implement a proactive and effective sales strategy.
- Interacts and supports the client advisors by being on the sales floor accompanying them through the sales closures (coaching on the spot).
- If needed, directly assist clients on the sales floor.
- Works hand in hand with the boutique director and the client advisors to implement CRM strategies and improve the recruitment of new clients and the loyalty of customers.
- Engages in the recruitment of clients for events.
- Develops and establishes a long lasting and sincere relationship with clients.
- Works with the different departments and managers to seize: the business analysis, the sales expectations and the launching goals as growth opportunities.

**Key responsibility 3**:
**_CLIENT DEVELOPMENT & CLIENT EXPERIENCE_**
- **Customer service**
- Trains and monitors the staff so that their Sales Ceremony meets the standards of the Maison.
- Ensures that the team delivers an exceptional client experience, maintaining the highest level of courtesy and professionalism through Cartier’s Sales Ceremony.
- Ensures that the advisor’s desks and client areas are organized, cleaned, and worthy of comfortably receiving clients.
- Ensures that the beverage service offered to the clients, meet luxury standards.
- **Client relations**
- Ensures that the advisors work on the development of long-term client relations, resulting in better business opportunities. (Getting to know our clients).
- Models the behaviour of the luxury experience and maintains a regular prese