Service Delivery Lead

Há 2 dias

Sao Paulo, Brasil RDI Software Tempo inteiro

RDI joined the Capgemini group in 2017, which has 270,000 collaborators in almost 50 countries.

We value plurality of race, color, religion, gender, gender identity, nationality, sexual orientation, disability and age. To be plural is to value and respect differences. Apply

**Our Purpose**

Support our partner by increasing product deliveries and leveraging high-end technology to transform the customer experience.

**Our Vision**

Provide remarkable experience for our PEOPLE and our partner

**Responsibilities**
- Lead the operation squads to delivery issue fixes and support to the customer ́s global business units
- Work with the service delivery team, resolve client complaints and issues, and ensure the team's processes and tasks are carried out effectively
- Communicate and develop good relationships with the business, customers, and technical teams
- Chair daily calls to co-ordinate open issues and next steps with the ability to prioritize, track and report
- Ensure process effectiveness and continuous improvement
- Managing risks and escalating appropriately to Sr Management
- To lead, guide and coach the team following the agile principles and company ́s process
- Guarantee a sustainable development environment within the team
- Track service delivery metrics
- Use metrics to measure team ́s performance and to drive actions for continuous improvement

**Who you are**
- At least 3 years of experience working on service delivery model
- Minimum 3 years of experience working with Scrum and Kanban method
- Experience working in customer-facing positions
- First level Kanban (KMP) and Scrum Master (CSM, PSM) certifications are mandatory. Second level certifications are desirable.
- Domain of Agile principles and values
- Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
- Team management skills. Developing teams to high performance
- People coaching skills is desirable
- Have excellent verbal and written communication skills in English

**Personal skills**
- Execute for results
- Lead change and innovation
- Team player profile
- Prompted pressure
- Behave proactively
- Know how to solve problems in an effective manner

**What we offer**
- High level of autonomy in a laid-back environment
- Great learning and networking opportunities with experienced colleagues
- An international and multicultural squad
- Certifications and Training, partnerships
- Language learning program
- License for online tech platform and others
- Mentoring & Buddy Programs
- Job Rotation
- Flexible & partial home office policy
- Great chances for career growth

  • Service Delivery Lead

    4 semanas atrás

    São Paulo, São Paulo, Brasil RDI Software Tempo inteiro

    RDI joined the Capgemini group in 2017, which has 270,000 collaborators in almost 50 countries.We value plurality of race, color, religion, gender, gender identity, nationality, sexual orientation, disability and age. To be plural is to value and respect differences. Apply**Our Purpose**Support our partner by increasing product deliveries and leveraging...

  • Regional HR Delivery Lead CEEMEA

    Há 5 dias

    São Paulo, São Paulo, Brasil Willis Towers Watson Tempo inteiro

    Join WTW's Global HR Team, leading the Regional HR team for CEEMEA Region. In this high-impact role, reporting to the HR Delivery Lead for Europe, you will deliver an outstanding HR service across the region, ensuring compliance with regional employment laws, and advising senior executives on HR topics. Preferred locations for this role are Dubai or Central...

  • Service Delivery Lead

    56 minutos atrás

    São Paulo, São Paulo, Brasil beBeeDelivery Tempo inteiro R$180.000 - R$230.000

    Job Title: Delivery ManagerWe are seeking a seasoned and accomplished Delivery Manager to oversee our Application Management Services for key clients on SAP/S4HANA.The ideal candidate is a mid-level technical professional with a solid background in SAP, combined with exceptional project management and client-facing skills.Key Responsibilities:Manage the...

  • Program Delivery Lead

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeManagement Tempo inteiro R$120.000 - R$180.000

    Job OverviewWe are seeking a seasoned Program Management Director to lead the successful delivery of a portfolio of projects. The ideal candidate will possess excellent program management skills, experience leading and delivering large-scale projects in multiple regions, and strong stakeholder engagement abilities.

  • Technical Delivery lead

    Há 5 dias

    São Paulo, São Paulo, Brasil Willis Towers Watson Tempo inteiro

    Technical Delivery lead - App Development Mumbai, Maharashtra, India. Thane, Maharashtra, India Technical Delivery lead - App Development 202504854 Thane, Maharashtra, India Full time Description This is a hands-on and strategic position where you'll wear many hats; delivery lead, team mentor, problem solver, and change champion. You'll work closely with...

  • Service Delivery Manager

    Há 4 dias

    Sao Paulo, Brasil GM Financial Tempo inteiro

    Overview: **Responsibilities**: - Work with relevant Release Manager(s) to ensure defect & bug fixes, non-functional system changes, patches and upgrades are prioritized and planned into block releases and deployed in an efficient and timely manner. - Review all Changes and Releases ready for approval into Pre production and then to Production - Take part...

  • Is Service Delivery Manager

    Há 7 dias

    Sao Paulo, Brasil ABB Tempo inteiro

    **IS Service Delivery Manager**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Tiktok Commerce

    2 semanas atrás

    Sao Paulo, Brasil TikTok Tempo inteiro

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • Global Delivery Business Operations Lead

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeoperations Tempo inteiro R$93.600 - R$131.700

    Global Delivery Business Operations LeadWe are on a mission to revolutionize food and consumer product delivery worldwide. With our core belief, "We help people eat better, live better," we're taking innovation to the global stage.Key Responsibilities:

  • Delivery Lead

    3 semanas atrás

    São Paulo, São Paulo, Brasil Marvik Tempo inteiro

    AI Delivery LeadWe are looking for an AI Delivery Lead living in São Paulo with a software background who will be responsible for planning, overseeing, and leading projects from ideation through to completion. This role requires interaction with different stakeholders, most often managing several moving project parts simultaneously.What do we...