Customer Success Analyst

Há 3 dias


Sao Paulo, Brasil ROCKCONTENT Tempo inteiro

**This is a remote position, you can be located anywhere in Brazil.
As a Customer Success Analyst at Rock Content, you will be able to build, support, and launch customer-centric programs, processes, and content that create connections between Rock and our customers, to engage them more effectively and educate them about Rock’s products and services. This role will embody the “Voice of the Customer” internally and be an advocate for our customers, to support a customer-centric mindset and culture at Rock, globally. This role is a key driver in developing and maintaining marketing initiatives that deepen Rock adoption within our customer base, to both retain and expand revenues with Rock customers.

**Your Impact**:

- Assist in the creation and maintenance of Rock’s global customer journey, customer lifecycles, and ideal customer profiles;
- Assist internal and external clients in order to retain and expand customer relations;
- Serve as a focal point to clarify doubts, guiding our clients for the most suitable solution for them;
- Create strategic plans for our customers based on data aiming to enhance results;
- Formulate inbound reports and metrics;

**What we're looking for**:

- Bachelor’s degree in Communication, Administration, or related fields;
- Fluent Spanish
- Advanced English;
- Experience with customer service; Knowledge of Digital Marketing, Content Marketing, and Inbound Marketing;
- Strong willingness to learn
- Enthusiasm to educate and mentor customers;

**What we offer**:

- Rock University - free access to our marketing courses
- Ongoing workshops and webinars on marketing topics
- Flexible hours
- Work from home allowance
- Parents benefits
- Volunteer paid time off
- Birthday and work anniversary days off
- Health insurance
- Dental InsuranceBeing part of a dynamic, talented team distributed around the world
- Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
- Being empowered to make decisions to improve customer satisfaction
- Continuous growth opportunities for our customers, talent community, and Rockers
- ** Other benefits may be available according to your location.


  • Customer Success Analyst

    1 semana atrás


    Sao Paulo, Brasil Ventura Tec Tempo inteiro

    **Customer Success Analyst (Sales division)** Our client is a Moving & Delivery company that helps all US residents to build their dreams around the country. As an award winner of the Top 100 Fastest Growing Companies and Best Companies to Work For, their culture is focused on an industry revolution that starts from individuals. We are recruiting a...

  • Customer Success Analyst

    1 semana atrás


    Sao Paulo, Brasil Ventura Tec Tempo inteiro

    **Customer Success Analyst (Sales division)**Our client is a Moving & Delivery company that helps all US residents to build their dreams around the country. As an award winner of the Top 100 Fastest Growing Companies and Best Companies to Work For, their culture is focused on an industry revolution that starts from individuals.We are recruiting a Customer...


  • Sao Paulo, Brasil RedCloud Technologies Tempo inteiro

    **About RedCloud** RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets. RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better...


  • Sao Paulo, Brasil RedCloud Technologies Tempo inteiro

    **About RedCloud**RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better...

  • Customer Success Analyst

    1 semana atrás


    Sao Paulo, Brasil Mundo Livre Digital Tempo inteiro

    **Descrição**: Como parte da nossa promessa de acompanhar o/a cliente em todas as etapas de sua jornada, o Customer Success Analyst orientará o/a cliente em todas as fases de transformação da experiência da área de atendimento ao cliente. Planejamento e acompanhamento dos resultados dos negócios CSA acompanha os resultados alcançados com o projeto...

  • Customer Success

    4 semanas atrás


    São Paulo, São Paulo, Brasil Veri | Soluções Tecnológicas Tempo inteiro

    Join to apply for the Customer Success role at Veri | Soluções Tecnológicas Join to apply for the Customer Success role at Veri | Soluções Tecnológicas Veri | Soluções Tecnológicas provided pay range A Veri Soluções Tecnológicas é uma empresa pioneira no desenvolvimento de soluções tecnológicas para o monitoramento de pendências fiscais....

  • Customer Success Analyst

    1 semana atrás


    Sao Paulo, Brasil Mundo Livre Digital Tempo inteiro

    **Descrição**:Como parte da nossa promessa de acompanhar o/a cliente em todas as etapas de sua jornada, o Customer Success Analyst orientará o/a cliente em todas as fases de transformação da experiência da área de atendimento ao cliente.Planejamento e acompanhamento dos resultados dos negóciosCSA acompanha os resultados alcançados com o projeto...


  • São Paulo, Brasil Day.io - Time Tracking & Shifts Tempo inteiro

    Overview We are Oitchau, a fast-growing company focused on transforming how businesses manage time and attendance. We’re looking for an Implementation Success Analyst to lead client onboarding and ensure an excellent implementation experience for our customers. You will play a key role in driving product adoption and long-term success by guiding clients...


  • São Paulo, Brasil Sinch Tempo inteiro

    Aboute The Role: Aboute The Role: We are looking for a Senior Customer Success Analyst to manage Mid-Market and Enterprise accounts, ensuring the best experience and results for our strategic clients. You will be the main point of contact, acting as a business partner focused on onboarding, engagement, expansion, and retention.Requirements...

  • Customer Success Analyst

    4 semanas atrás


    São Paulo, São Paulo, Brasil Promote Project Tempo inteiro

    Voxy, founded in 2010, is a trailblazing language training platform tailored to meet the specific language needs of international organizations. With a mission to enhance productivity, foster collaboration, and unleash human potential, Voxy has established itself as a global leader in the field of corporate language education. With a robust foundation and an...