Customer Success Analyst

Há 6 dias

Sao Paulo, Brasil RedCloud Technologies Tempo inteiro

**About RedCloud**

RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.

RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions.RedCloud enables FMCG Brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for Distributors, and helps Local Merchants spend more time selling products, not searching for them.

The company comprises a highly diverse, dynamic team of driven talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.

**The role**:
As Customer Success Analyst, you will play an integral role in developing successful, long-term relationships with a portfolio of clients across Brazil, connecting with key business executives and stakeholders. Acting as a key point of contact between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

**Main Responsibilities**:

- Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer lifecycle;
- Proactively engage with customers to understand their needs, challenges, and objectives;
- Provide education and resources to customers to enable them to effectively use our products/services;
- Attending to day-to-day operational demands, reviewing processes, identifying areas for improvement, monitoring key performance indicators (KPIs), and maintaining regular communication with our valued customers;
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors;
- Build a solid understanding of the FMCG distribution chain;
- Discover and analyze gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps; Working with the Sales team to onboard and integrate new clients and developing existing client relationships.
-
- Strong understanding of digital solutions across Payments, Ordering, Marketing solutions and B2B marketplaces;
- Ideally some experience in a SaaS or technology business with an ability to understand progressive technology;
Ability to comprehend RedCloud technology product line and to communicate our value proposition to prospects;
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level;
- Highly organized self-starter who runs towards opportunities;
- Ability to work cross-functionally in a fast-paced startup environment;
- Experience in interpreting data analytics and deriving insights that drive customer value;
- In this role, you will thrive in an agile, fast-paced technological environment, serving as a bridge between the technical and product teams, as well as our customers;
- We are seeking an individual with excellent written and verbal communication skills in both Portuguese and English;
- Based in São Paulo/SP - Hybrid workplace

Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we're on

  • Customer Success Analyst

    Há 6 dias

    São Paulo, São Paulo, Brasil Active Cloud Solutions Tempo inteiro R$40.000 - R$80.000 por ano

    Estamos em busca de alguém que fale a língua do cliente — e do NetSuiteSe você é deCustomer Success, sabe que o sucesso do cliente vai muito além de um "tudo bem por aí?".É entender processos, traduzir necessidades, antecipar riscos e, claro, celebrar resultados juntos.NaActive Cloud Solutions, crescemos rápido e queremos somar ao time alguém...

  • Customer Success Analyst

    2 semanas atrás

    são paulo, Brasil SOTER Tempo inteiro

    About Soter: Soter is an AI-powered recruiting platform helping agencies and families fill caregiving and frontline roles faster. We’re solving a critical U.S. workforce gap — starting with developmental disability care and expanding across healthcare, hospitality, and other high-turnover sectors. Role Overview: We’re seeking a Customer Success Analyst...

  • Customer Success Analyst

    1 semana atrás

    Sao Paulo, Brasil Sinch Tempo inteiro

    We are Sinch. The world’s number one in mobile engagement. And whether you know us or not, you’ve definitely used our tech. We’re on every channel and every phone, everywhere. 100%. Which means we’ve already chatted, through voice, video and message, and our tech has made your life easier to live, shop, share, like, play, chat and work. We reach...

  • Customer Success Analyst

    Há 4 dias

    Sao Paulo, Brasil Equinix Tempo inteiro

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Customer Success

    Há 4 dias

    Sao Paulo, Brasil FOX HUMAN CAPITAL Tempo inteiro

    O Customer Success Analyst tem como missão estabelecer um excelente relacionamento com - RH das empresas, provendo um atendimento próximo, consultivo e proativo. Ao mesmo tempo, tem um papel crucial para apoiar nossos assessorados de outplacement na sua recolocação profissional, aproximando-o de oportunidades. Se você possui um perfil dinâmico,...

  • Customer Success Analyst

    Há 6 dias

    Sao Paulo, Brasil Mundo Livre Digital Tempo inteiro

    **Descrição**: Como parte da nossa promessa de acompanhar o/a cliente em todas as etapas de sua jornada, o Customer Success Analyst orientará o/a cliente em todas as fases de transformação da experiência da área de atendimento ao cliente. Planejamento e acompanhamento dos resultados dos negócios CSA acompanha os resultados alcançados com o projeto...

  • Customer Success Analyst

    1 semana atrás

    Sao Paulo, Brasil Thomson Reuters Tempo inteiro

    **Requisitos**: - Graduação em Ciência da Computação, Administração de Empresas, Contabilidade, Marketing (ou equivalente). - Experiência dentro ou apoiando equipes de Customer Success. - Experiência com sistemas de Gestão de Customer Success. (Sensedata/Gainsight/Totango/Client Success/digital marketing tools). - Forte capacidade analítica e...

  • Customer Success Analyst III

    1 semana atrás

    São Paulo, São Paulo, Brasil Oxitec Ltd Tempo inteiro R$40.000 - R$60.000 por ano

    Job Title: Customer Success Analyst IIIReporting to: Customer Success ManagerLocation: Campinas, SP, BrazilAbout UsWe are a team of passionate individuals from 15 countries, developing ground-breaking biological technologies designed to sustainably, and safely, control insects that transmit diseases and destroy crops. We do this work to improve lives and...

  • Customer Success Analyst

    Há 5 dias

    São Paulo, Brasil RX Global Tempo inteiro

    Customer Success Analyst (Mid-level) RX Global About The Business RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to...

  • Customer Success Manager Analyst

    Há 4 dias

    Sao Paulo, Brasil G4 Educação Tempo inteiro

    "Somos o _**_G4 Educação_**_, somos A Evolução da Escola de Negócios’’_ - O G4 é o lugar onde as pessoas trabalham duro para fazer do Brasil o país da prosperidade. O lugar que já gerou centenas de milhares de novos empregos por meio de seus alunos e que vai gerar pelo menos 1 milhão até 2030. Encaramos o empreendedorismo como a maior...