Customer Success Analyst

We are Sinch. The world’s number one in mobile engagement. And whether you know us or not, you’ve definitely used our tech. We’re on every channel and every phone, everywhere. 100%. Which means we’ve already chatted, through voice, video and message, and our tech has made your life easier to live, shop, share, like, play, chat and work.
We reach every phone on the planet so imagine the scale, the variety, the opportunity and the growth that offers. Here you'll dream even bigger than ever, explore your career options, face fascinating challenges and build your skills alongside amazing experts.

And every time you hear a phone ping, you’ll be proud of knowing you were part of making that happen. 147 billion times a year. Now we’re looking for a Customer Success Analyst in Brazil to join our team in Brazil and chase the answers, chase the code and chase the dream with us.

**As our new Customer Success Analyst you'll**:
Ensure customers drive maximum value from their investments with us. Leverages deep business, industry, and product knowledge to partner with customers and guide them to accelerate business value and return from their investment of Sinch products and solutions. In this role, the Customer Success are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer’s needs.

**Responsibilities**:

- Ensure that customers are using our platform and solutions to their full potential;
- Partner with customers to advise on best practices;
- Map customer pains and propose solutions that result in customer success and platform revenue expansion;
- Ensure customer visibility on objectives and KPI achievement;
- Understand customer’s objectives and how they translate to outcomes;
- Identify opportunities for upselling and cross-selling;
- Identify opportunities in other client's departments that don't have our solutions implemented;
- Strive to continually improve the overall experience for our customers;
- Contribute to improve the Customer Success area at Sinch.

**Requirements**:

- 2-3 years of experience in Customer Success area;
- Experience from a Tech or a SaaS company;
- Knowledge in projects/digital products: software, systems, interfaces;
- Experience working with CRM solutions as Salesforce;
- Data analysis to take a data driven approach to influencing and guiding customers and day to day decisions;
- Protagonist in the construction of strategic planning for the expansion of large accounts;
- Relationship, communication and negotiation skills;
- Ability to collaborate and be an effective team player;
- Sense of prioritization and ability to communicate with Sinch peers and other teams;
- Ability to work in a fast-paced and changing environment;
- Creative and analytical skills focused on problem solving.

Big Plus
- Ability to speak and write in Spanish is a Big Plus
- Ability to speak and write in English is a Big Plus
- Experience in project management and agile methodologies

**Benefits**:
This is a Hybrid Model position, we have an office in São Paulo (Faria Lima) and Campinas

**Being you at Sinch**:
We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.
Your life at Sinch
Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.
It’s time to chase the answers, chase the challenges and chase the dream.