Social Media Community Manager, Portuguese

**Where**: United States (East Coast & Central)

**Join Us at Social Element**:
Founded 22 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

Our mission is to cultivate strong, **genuine connections** with a brand's audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand.

We thrive in the fast-paced environment these projects bring, expertly navigating through high volumes of content while seamlessly integrating into the community. But for us, it's about more than just engagement. We're dedicated to building a **secure, positive, and inclusive community** where everyone can experience and share that brand love.

To **#makesocialbetter** we are looking for a **Social Media Moderators and Community Managers, Brazilian Portuguese**to become part of our talent pool for an upcoming project.

**The Opportunity**:
As a **Community Manager**, you'd be responding to complaints, queries and engaging with the online audience on behalf of our clients across a variety of social media channels. You’ll be a master of context as you skilfully address these customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with the brand's tone of voice.

You’ll also be a **Moderator**, ensuring a welcoming and judgement-free zone, where consumers feel safe and respected, ensuring the social feeds remain open and inclusive spaces. You'll be reviewing strong graphic images, and written content that violates the guidelines of the community. You'll be also escalating content that falls within escalation processes (eg. child safety, bomb threats).

In this role, you will be an essential part of our team, connecting with the brand's audiences for the Portuguese markets.

**Working Hours**:
**Requirements**:
**Strong Brazilian Portuguese written skills**as you’ll be crafting engaging responses in social media. So a great level of English language and grammar is essential.

**‍‍** **Background experience**:either engagement, social customer care, and/or community management, either with a brand or digital agency

**Social Media knowledge**:Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and being up to date with the latest trends in addition to working knowledge of different audiences.

**A confidence with digital technology**and using a variety of tech tools and platforms.

**A self-motivated social media expert** who is comfortable working remotely.

**IT Policy**:
We operate a **BYOD (Bring Your Own Device) Policy** which means to carry out this work, your PC will need to meet the following requirements:
- Operating system Windows 10 64bits or higher (Windows 11 is recommended as support for Windows 10 will end in October 2025) / MAC OS X version 13 (Ventura) or higher.
- Any processor that supports Windows 11 (support for Windows 10 will end in October 2025). This isn't relevant if you're running Windows 11 or a supported MacOS version as per the above line.
- At least 8GB RAM (16GB recommended)
- Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
- 40 GB available HDD (SSD recommended)
- A Webcam and headset
- Android or iOS device for 2FA
- Chromebook, Linux and Cloud VMs are not supported. If you wanna run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.

**_Please Note:_** It is essential to have all IT requirements to qualify for the process and IT policy.

**The Hiring Process**:
**The hiring process for these positions will be made up of the following stages**:
**Our Diversity, Equality & Inclusion Commitment**: