IT Service Operation Advisor

**Posting Date**:9 Oct 2025

**City**:Rio de Janeiro

**Location**:Rio de Janeiro, BR

**Contract Type**:Permanent

**Division**:Global IT Operations

**Level of experience**:Intermediate
- RINA is currently recruiting for a **IT Service Operation Advisor** to join its office in Rio de Janeiro within the **Global IT Operations** Division.

**Mission**
- The IT Infrastructure Support Analyst provides second-level technical support, ensuring the continuity and efficiency of IT operations while collaborating closely with cross-functional teams and maintaining a professional, service-oriented attitude. #LI-KM**Key Accountabilities**
- Provide second-level technical support for Windows 11 and Office 365 (first-level support is managed by the Global Enterprise Help Desk).
- Diagnose and troubleshoot PC hardware and software issues (hardware repairs are handled by external vendors).
- Perform operating system installations for notebooks and workstations.
- Set up audio/video systems for meetings and corporate events, including video conferencing tools (HP / Poly).
- Support project-based IT initiatives and participate in the implementation of new technologies or process improvements.
- Monitor and manage IT inventory (notebooks, workstations, peripherals, and accessories).
- Provide general IT troubleshooting for notebooks, workstations, printers, and collaboration platforms.
- Support MFP printers (A4 and A3), ensuring their availability and performing basic troubleshooting.
- Offer basic mobile device support (Android, and ideally iPhone) for corporate telephony.
- Assist with remote access and login troubleshooting using tools such as TeamViewer.
- Participate in server administration and infrastructure maintenance tasks when required.
- Travel occasionally to support regional offices and global IT operations (e.g., São Paulo, Macaé, and other international sites).
- Perform additional IT support duties as assigned by the management team.

**Qualifications**
- Entry-level experience in IT support or infrastructure administration.
- Solid understanding of general IT troubleshooting.
- Familiarity with MFP printers (A4/A3), mobile devices (Android/iPhone), and remote support tools (TeamViewer).
- Fluent English (mandatory); Spanish is a plus.
- Strong desire to develop technical skills in infrastructure.
- Discreet, reliable, and professional in all interactions, demonstrating a collaborative attitude, willingness to assist others, and respect for organizational structure.
- Calm and patient when addressing technical issues or user requests.
- Strong communication and teamwork skills, with a proactive attitude.
- Responsible, organized, and detail-oriented.
- Motivated to learn, grow, and contribute within a dynamic global IT team.

**Competencies**
- CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
- EARN TRUST - Take everyone's opinion into account and remain open to diversity
- PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
- MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
- PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
- BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
- MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
- ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
- THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
- RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
- At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99._