Service Desk Analyst

1 semana atrás

Sao Paulo, Brasil NTT Ltd Tempo inteiro

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

A rotina do profissional contempla atendimento de primeiro nível de suporte, onde o nosso foco e transformar o primeiro contato do cliente mesmo estando em um momento de crise, em momento de confiança que iremos resolver o seu problema.**Working at NTT**

Buscamos um profissional para compor nossa equipe de atendimento em primeiro nível. Se você possui espírito de equipe com foco no desenvolvimento do coletivo e for familiarizado com atendimento ao cliente na área de TI, gostaríamos de conhece-lo

**Como será o seu dia a dia de trabalho?**
Como analista de Service Desk, você fará parte de uma equipe multidisciplinar responsável por todo o ciclo de vida dos chamados de suporte, desde a sua criação até o direcionamento e solução. Sua responsabilidade será realizar atendimento de primeiro nível de suporte, com foco em transformar o primeiro contato do cliente, mesmo estando em um momento de crise.

**Quais serão as suas responsabilidades?**:

- Registro de chamados, classificação e diagnóstico;
- Monitoramento do ciclo de vida do incidente;
- Atendimento ao cliente, comunicando-lhe sobre padronização do ambiente e soluções técnicas;
- Fechamento de chamados quando resolvidos, realizando o acompanhamento com o usuário;
- Revisar e criar procedimentos operacionais;
- Realizar interações com parceiros.
**O que esperamos que você possua?**
- 1+ ano de experiência em atendimentos de Service Desk;
- Conhecimento em ITIL;
- Conhecimento em Cisco ou outros fornecedores;
- Graduação na área de TI;
- Boa comunicação e habilidades de atendimento ao cliente;
- Inglês intermediário;
**Como você pode se destacar?**:

- Espanhol intermediário
**O que nós oferecemos?
- **
- Vaga remota
- Seu equipamento de trabalho
- Vale-transporte
- Vale-refeição/alimentação
- Plano de saúde e odontológico para você e sua família
- ✨ Seguro de vida em grupo
- Convênio farmácia
- Gympass
- Cesta maternidade e licença paternidade estendida
- Day off de aniversário
- Oportunidade de participar de ações sociais
- Incentivo à educação e treinamentos
- ️ Short Monday durante o verão
- Uma cultura de trabalho inclusiva, onde juntos fazemos grandes coisas
**What will make you a good fit for the role?**

**Equal opportunity employer**
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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