Account Manager

**Who we are**

We are a leader in mobile technology, providing innovative solutions to 1.2 billion consumers. In an ever-increasing digital world we help businesses grow their digital reach & toolkits to optimize user experience, increase engagement, attract new customers and boost their revenues.

Think of performance marketing but on steroids as our top-notch marketeers and engineers build digital journeys through an omnichannel marketing approach like no other. Currently we work with the biggest names in Telco, Insurance, Education, FMCGs and Retail in over 45 countries in Latin America, Africa, the Middle East and South-East Asia.

**The role**:

- The position is based in Rio de Janeiro, Brazil._

***Please submit your CV in English.**

**Main Responsibilities**
- Ownership of the client relationship: act as the key point of contact between the client and Upstream, managing expectations, securing satisfaction, and maintaining strong day-to-day communication.
- Commercial ownership of the account: contribute to account planning and target achievement; lead contract negotiations and closing; monitor performance; maintain account P&L; support reconciliations, invoicing, and payments.
- Coordinate operational resources and ensure operational delivery, including regulatory requirements, supplier contracts, and recruitment channels; be accountable for client deliverables and local market inputs.
- Collaborate with internal teams to ensure project plans are executed on time and with high quality.
- Monitor performance: KPIs, sales funnel, channels, deliverables activities.
- Identify opportunities for upselling within own projects and expanding Upstream’s services to other departments
- Identify local partners and product opportunities.
- Constantly monitor the competitive landscape and detect potential risks

**Requirements**:
**Knowledge, Skills and Experience**
- BSc/MSc, preferably in Business Administration, Engineering, or Marketing.
- 5-8 years of work experience in consulting, marketing, telecoms, or technology.
- Excellent command of the English language (spoken and written).
- Excellent client-facing and negotiation skills.
- Solid quantitative, analytical, and problem-solving skills.
- Ability to perform under pressure and deliver results in a demanding, fast-paced environment that requires fresh thinking and innovation.
- Solid understanding of the mobile, web, and digital advertising industry.
- Strong written and verbal communication skills.
- Attention to detail.
- Results-driven.
- Tech-savvy and comfortable in a field that combines technology, marketing, and consumer behavior.
- International perspective and cultural awareness.
- Experience with mobile operators and its core business will be considered a plus.

**Other Key Considerations**
- Experience in budget management and cost control.
- Experience in business development, account management, or B2B client support.
- Marketing mindset and creative capability.
- Availability for travel.

**Benefits**

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Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, colour, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.