Head of Customer Success

1 semana atrás

Sao Paulo, Brasil Sinch Tempo inteiro

We are Sinch. The world’s number one in mobile engagement, helping amazing companies communicate with customers. And whether you know us or not, you’ve definitely used our tech. From the life-changing to the time-saving, we’re helping over 3,000 businesses to interact with people like never before.
We reach every phone on the planet so imagine the scale, the variety, the opportunity and the growth that offers. Here you'll dream even bigger than ever, explore your career options, face fascinating challenges and build your skills alongside amazing experts.
And every time you hear a phone ping, you’ll be proud of knowing you were part of making that happen. 147 billion times a year. Now we’re looking for a Customer Success Manager to join our team in Brazil and chase the answers, chase the code and chase the dream with us.

1. Role and Responsibilities

In this role, you will manage a team responsible for attend customers in all Latin America region.

**As our new Head of Customer Success, you’ll**:

- Strive to continually improve the overall experience for our customers;
- Understand customer’s objectives and how they translate to outcomes;
- Identify opportunities for upselling and cross-selling;
- Partner with the customer to advise on best practices;
- Provide excellent customer experience to Sinch’ customers;
- Structuring and improving the Customer Success area at Sinch;

**Requirements**:

- Who are you?

You are a relationship person and you have a collaborative mindset. You are a proven team player and like to work closely with cross-functional colleagues as well as external partners.
2. In order to contribute to this role, you have
- 3 years of experience managing or leading teams in Customer Success area
- Experience from a Tech or a SaaS company
- Experience working with CRM solutions as Salesforce
- Data analysis to take a data driven approach to influencing and guiding customers and day to day decisions
- Ability to collaborate and be an effective team player
- Ability to work in a fast-paced and changing environment
- Ability to speak and write in English and Portuguese fluently

3. Big Plus
- Ability to speak and write in Spanish fluently is a Big Plus

**4. Being you at Sinch**:
We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.
5. Your life at Sinch
Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.
It’s time to chase the answers, chase the challenges and chase the dream.

**Benefits**:
Ready? Join us on our journey

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