Customer Service Representative

Há 18 horas

Anapolis, Brasil Tech Mahindra Tempo inteiro

**Job Title**: Great opportunity for Expats in Europe with Excellent German Language Skills

**Role**:Customer Service Representative/ Associate Customer Service - German

**Job type** : Full-time

Tech Mahindra is a large IT Service company that is expanding from India to the entire world. Whether it's AI, cybersecurity or everyday automation, TechM plays a leading role in the IT sector.

This is an amazing opportunity for German Speakers to move to Hungry / Romania for great work opportunity, wherein support will be provided in visa processing for relocation to Romania or Hungry.

**Job Responsibility**
- Efficient and effective response to German-speaking customer inquiries through all available channels - **Voice Process.**
- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement.
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded.
- Demonstrates appropriate sense of urgency for customer responses
- All other duties as assigned

**Requirements**:

- Strong verbal communication skills in German language (Minimum Proficiency level B2+ and above)
- High problem-solving skills
- Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
- Typing 25 WPM and 80% accuracy.Ability to present value-adding solutions to customers
- High emotional intelligence and soft skills with the ability to serve high-profile customers
- Achieve goals on time with excellent customer care
- Ability to learn, acquire knowledge and develop yourself
- Experience in a multi-system environment
- Preferably 0-3 -years of experience in a contact center or customer service environment

**Preferred Competencies**:

- Demonstrates a strong customer service orientation
- Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept
- Friendly and upbeat style
- Ability to handle difficult or irate customers effectively
- Ability to set expectations and deliver information in a positive and articulate way
Investigates and takes action to meet customer’s needs
- Solves routine problems effectively, gathering the information necessary from the customer
- Applies systematic approach to solving problems
- Professional and positive in interactions with others and is able to establish rapport quickly
- Treats others with courtesy and respect
- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals

**Salary**: R$6,200.00 - R$6,500.00 per month

**Language**:

- German (required)

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