Commercial Support

**The Role**:
**Where you fit in?**

The position is based in São Paulo and reports to the Power and Gas Operations Manager, within the Brazil Sales & Origination team.

**What’s the role?**

The Commercial Support role delivers commercial services to ensure the effective and compliant administration and data management of commercial opportunities in the gas business in Brazil.

This scope includes overseeing and monitoring the operationalization of new Commercial Agreements and amendments, accurately recording adherence to the approval governance process by Commercial Advisors leading to the execution of Commercial Agreements and providing management information on upcoming opportunities and the governance steps required. Activities may include the provision of support, advice, and services to front line trading staff to help them with the day-to-day deal making process and the management of post deal activities and claims.

**Key Responsibilities**:

- First point of contact for gas suppliers and clients seeking for support in ongoing contracts and deals.
- Manage Gas contracts performance and assure the successful implementation of new contracts.
- Manage claims/disputes resolution
- Engages and cooperates with stakeholders throughout entire organization and with external parties on tactical leve for problem solving and to assure end-to-end processes are working well and communication between areas is fluid.
- Business focal point for Records Management, Data Quality, Data Privacy and Data Security in the E2E process for gas contracts.
- Business focal point for continuous improvement initiatives. Works within boundaries of departmental policies, procedures and specific objectives and agreements, and has some autonomy in adjusting policies and plans independently.
- Always comply with Shell Policies and Rules and guarantee 100% of mandatory training

**What we need from you?**
- Bachelor’s Degree required.
- Previous experience in the Power and Gas markets is preferred
- Fluent in English and Portuguese
- Strong analytical skills and attention to detail
- Strong Excel skills
- Ability to communicate concisely and clearly to build the trust of the stakeholders
- Strong stakeholder engagement, collaboration, and teamwork mindset
- Continuous improvement experience and mindset is preferred
- Position based in São Paulo-SP

**Company Description**

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally, and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals.

As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity, and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork, and professionalism, as well as pride in what we do and how we conduct business.

Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

**An innovative place to work**

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future - whether by investing in renewables, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently.

**A rewarding place to work**

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

**An inclusive place to work**

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential
- We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their rol