Onboarding Manager

Há 5 dias

Sao Paulo, Brasil Bank of America Tempo inteiro

**Client Operational Services** **searches for an Client Onboarding Manager**

**Responsibilities**:

- Manage the COS Team in Brazil;
- Responsible to guarantee high standard on deliverables making sure high quality and SLAs are met);
- Evaluate all demands and properly assign priority and ownership making sure LATAM complies with all timelines and clearly anticipate and articulate potential issues;
- Up to date market knowledge, holistic and diligent view on the overall process;
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions promoting a motivated environment;
- Excels in working among diverse viewpoints to determine the best path forward;
- Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner;
- Commitment to challenging the status quo and promoting positive change;
- Drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base;
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

**Core skills and requirements**:

- +3 years of experience in Client Onboarding/AML/Client Services;
- Previous management experience;
- Bachelor’s degree in Economics, Business Administration, Law or related courses desired;
- Ability to conduct discussions in all forums in a confident manner;
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds;
- Excellent communications skills;
- Ability to work under pressure and assign priorities;
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds;
- Self-motivated;
- English Fluent.

**Job Band**:
H5

**Shift**:
**Hours Per Week**:
40

**Weekly Schedule**:
**Referral Bonus Amount**:
0

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