Sr Director, Digital Innovation

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

**A Day in the Life**:Medtronic is accelerating its transformation in Latin America through the newly established Strategy, Innovation & Transformation Office (SITO). As part of this mission, we are seeking a visionary leader to head the Digital Transformation and Customer Experience & Innovation COE.
This executive will shape the digital and technology agenda while designing and leading our Customer Experience & Innovation Center of Excellence. They will be responsible for bridging technology with business priorities, ensuring operational excellence, and creating patient
- and customer-centric innovations that differentiate Medtronic in the LATAM market.
The role reports directly into the Chief Strategy & Transformation Officer for LATAM and will act as a trusted advisor to the President and regional leadership team, with visibility and influence
**Role Overview**:

- Lead digital transformation and technology strategy across LATAM, aligning with global objectives and local business needs.
- Act as a visionary and hands-on leader, bridging technology and business to drive strategic outcomes.
- Serve as a catalyst for innovation, operational excellence, and cross-functional collaboration.
- Act as a trusted advisor to regional leadership and functional heads.
- Champion customer experience and innovation initiatives to enhance satisfaction and engagement.

**Key Responsibilities**:
**Digital and Technology Leadership**:

- Define and execute a regional digital transformation roadmap, aligned with the LatAm strat plan and enterprise global objectives.
- Oversee deployment, integration and localization of global enterprise platforms (ERP, CRM, BI, Cloud, Cybersecurity).
- Ensure compliance with local regulations and global IT standards.
- Manage OPEX and CAPEX budgets for cost optimization and business value creation.
- Build, scale and lead high-performing geographically distributed IT teams, instilling a culture OF agility, innovation and accountability.
- Oversee IT governance, cybersecurity, risk management, and business continuity.
- Drive pre & post-merger integrations and digital transformation programs to accelerate synergy realization.
- Foster and manage vendor ecosystems and negotiate strategic partnerships to foster innovation, automation, and AI-driven insights.
- Promote continuous improvement, automation, and data-driven decision-making.

**Customer Experience and Innovation COE**:
Customer Experience Enhancement
- Develop and implement a customer experience strategy aligned with company vision that enhances engagement, loyalty, and satisfaction across all channels.
- Utilize customer feedback and analytics to identify improvement areas.
- Collaborate cross-functionally to enhance customer lifecycle touchpoints.

Innovation and Solutions Development
- Foster a culture of innovation and creative thinking.
- Identify emerging trends and technologies for solution development.
- Create and oversee innovation pipeline aligned with customer needs and market opportunities, leveraging design thinking, hackathons, and partnerships with startups, universities, and healthcare ecosystems.

Building a Customer Centric Culture
- Develop training programs to embed customer-centricity across functions and geographies.
- Translate customer insights and data analytics into tangible solutions and differentiated experiences.
- Recognize and reward customer-focused contributions.
- Ensure Medtronic LATAM becomes a regional benchmark for healthcare customer experience, with measurable impact on growth and market share.

**Requirements**:

- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. Master’s or MBA preferred.
- 15+ years of progressive leadership in digital, IT, transformation and / or customer experience, with 8+ years in regional/global leadership roles.
- Experience in multinational, complex environments, preferably in healthcare, medtech, manufacturing, or technology.
- Expertise in SAP ECC, SAP S/4HANA, Salesforce, Microsoft 365, Power BI, ServiceNow, AWS, Azure.
- Familiarity with cybersecurity tools (CrowdStrike, Palo Alto, SIEM), ITSM platforms, and automation technologies.
- Understanding of LATAM regulatory frameworks, tax systems, and compliance.
- Knowledge of variable commissions process to support commercial strategy.
- Exceptional leadership, communication, stakeholder and change management skills.
- Fluency in English and Spanish; Portuguese is a plus.

**Soft Skills Required**:

- Proven success advising C-level leaders and aligning cross-functional stakeholders.
- Leadership and team motivation.
- Excellent communication with technical and non-technical stakeholders.
- Strong problem-solving and analytical skill