Tam Top Strategic Account Manager

**Job Description Summary**: The top account manager is the number one owner of the Top Strategic Accounts under his(her) responsibility. Responsible for outstanding management of each account, developing the Account Plan with deeply understanding of the top accounts assigned and translate it clearly to the organization - with the goal of attending clients’ priorities, providing exceptional service, and connecting with GE´s strategy.

GE Healthcare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally.

**Roles & Responsibilities**:

- Act and be the main owner of his assigned accounts
- Develop strategic relationship with different levels of customer´s organization
- Map customer stakeholders (CXO, Clinical, OR, Services, sourcing...) and crossover internal stakeholders
- Maintain an agenda with C level of customers organization
- Understand deeply customers key drivers and objectives
- Ensure franchise financial deliverables
- Monitor investor report, connect proactive customer needs to potential GEHC's deliverables
- Map competition movements on these accounts and report internally to drive business discussion and actions as needed.
- Develop recurrent mechanism with customer (franchise view...)
- Articulate internally customer needs and be transparent to customer of GE´s real capabilities and deliverables
- Work in partnership and influence internal teams to synchronize delivery of customer requirements deliverables
- Responsible for fleet management for Top Accounts, providing analysis of install base, equipment performance, analysis failures x competition and suggestion of improvement plans. Influences and pro-actively works in partnership with Services leadership to drive actions and solutions to clients
- Manage deliverables timeline and proactive raise hand to staff leadership as needed
- Manages recurrent CXO agendas, clinical agendas
- Manages & keep track of customer metrics and raise actions as needed; such as CCR%, WR%, CM%..
- Report engagement of available tools to customer
- Collections escalation support (franchise)
- Past due accountability (collections escalation support)
- ACOS/ Concession avoidance

Required Qualifications:

- Bachelor’s Degree in Administration, Economics, Marketing or correlated areas
- Previous Experience in Healthcare Equipment Market
- Knowledge of Brazil Healthcare Market
- Proven experience in Commercial and Sales roles (more than 7 years)
- Strong Interpersonal skills (influencing teams and peers)
- ** Strong communication skills**:

- ** Highly organized and ability to prioritize**:

- Advance/ Fluent English
- Fluent Portuguese

**Skills**
- Capability to work in an innovative and challenging scenario.
- Ability to design, lead and deliver new business models (connected to clients’ needs and GE´s strategy) driving profitable growth and P&L health.
- Adaptability and capacity to navigate well through change
- Customer oriented profile

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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**Additional Information**:
**Relocation Assistance Provided**:No