User Support Desk Intern, Portuguese

2 semanas atrás

Porto Alegre, Brasil SAP Tempo inteiro

**We help the world run better**

**About the SAP Internship Experience Project**:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**:

- Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
- Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**About the team**:
Discover SAP Concur, watch some videos:
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

**PURPOSE AND OBJECTIVES**

Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you

**EXPECTATIONS AND TASKS**

Provide Portuguese and English first level support for desktop solution users for their phone and Portal inquiries, which includes assistance with service features, report inquiries, payment inquiries along with navigational support to end users. Document cases, route, track, escalate and update customers on status of issues as required.

**REQUIREMENTS**
- Bachelor’s or Associates degree in course (mainly Technology areas, Tourism and Business), with at least two years to conclusion;
- Ability to work in a fast-paced environment;
- Fluent in Portuguese;
- Advanced English;
- Excellent written and verbal communication skills;
- Familiarity with Customer Service and Support for software or other Information Technology products;
- Ability to work in a team environment;
- Be open to learn and change.

**WORK EXPERIENCE**
- Previous experience in a customer service role is a plus.

**NICE TO HAVE**
- Travel industry knowledge.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 358097 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.

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