Technical Support Analyst

Colombia / Brazil - Remote

At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Channel the power of YOU as the next Full-Time, Technical Support Analyst I at CSG.

Who will love this job
- A hybrid - you excel when you can choose your work style - remote, in-office, or a combination of both
- A creator - you realize concepts processes while considering market, business, and strategy factors
- An analyzer - you enjoy making sense of data, finding resolutions to make meaningful recommendations
- A thinker - you take advantage of resources and implement ideas in new ways to find solutions
- A collaborator - you love to work on projects that have functional workflows

What you'll do
- Provide Level 2 Support to field engineers, technicians or product support people - resolving technical issues, maintenance problems or bugs encountered by customers in a live production environment.
- Conduct system maintenance and monitoring to ensure adherence to contracted service level agreements as well as ensure compliance with industry best practices.
- Maintain RedHat Linux and proprietary Application software and assist with integration and system testers to successfully test/correct software.
- Support critical incidents and escalations.
- Provide off-hours (on call) support as needed.

You should have
- Associates or bachelor's degree in, Engineering in Information Technology; Computer Science related field, or equivalent experience
- 1 -2 years of experience with troubleshooting, bug fixes and level 1 or level 2 support.
- Great knowledge in Linux and Bash Scripting (must)
- Experience working in the IT industry, Telecommunications products and intermediation.
- Great English skills in a business environment (must)

Perks & Benefits
- Work from Home, in-office, or hybrid
- Medical & Dental Coverage
- Life Insurance
- Emotional and Mental Well-being Initiatives
- Volunteer Time Off
- Birthday Day Off
- Meal Allowance
- Education Reimbursement

Our Story

For over 40 years, we've serviced the world's most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.

Our Way of Life

Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You'll find CSGers exercising this choice at most of our

locations

worldwide.

We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.

We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That's just who we are. If not us, then who?

LI- Remote.

Location(s):
BR.Sao Paulo.OfficeBR.Londrina.Office, Brazil Remote, CO.Bogota.Office, Colombia Remote