Customer Support Representative, Ii

Há 7 dias

Sao Paulo, Brasil Zebra Technologies Tempo inteiro

Overview:
Works under moderate supervision to answer general questions regarding company products and services. This role requires detailed knowledge of the company's products and services.

**Responsibilities**:

- Answers initial customer calls and answers general questions
- May require deviation from standard screens, scripts and procedures
- Directs callers to appropriate resources and personnel
- Determines appropriate solutions and responses
- Gathers information from internal resources to answer customers questions
- Documents customer concerns and escalates concerns to appropriate channels in a timely manner
- Demonstrates strong customer service, communication and problem-solving skills

Qualifications:

- High school or equivalent
- 1-2 years of experience
- Local language requirement may apply
Customer service values/orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Communication skills (listening, providing clear and concise information, using proper language and grammar)

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